Patient Administrator
2 months ago
This role is based inWalsall & theworking hours are Monday-Sunday,36 hours per week, typically working 3 x 12hr shiftsa week
InHealth sees more than 3 millionpatients each year and diagnostic imaging is one of the busiestservices that we provide. Our fully integrated imaging servicesoffer increased capacity for NHS trusts, and convenient, fastaccess to services for patients.
As a PatientAdministrator you will play a pivotal role in how we support ourpatients throughout their healthcare journey. Provide ahigh-quality administrative and secretarial service for the unit toensure an efficient service, using IT systems and digitaltechnology to ensure patients feel informed throughout the process,and provide administrative support to colleagues for the imagingservices we provide.
What you areresponsible for:
- Welcomingpatients in a professional, courteous manner, coordinating theirarrival through to departure
- Dealing withtelephone and direct enquiries in a prompt and effective manner,ensuring the provision of information and prioritisation of queriesas appropriate
- Booking clinically validatedappointments on the internal system
- Ensuringall payments are invoiced promptly and accurately and that paymentsare taken on the day
- Tracking and distributingimaging data and reports as required
- Utilisingrelevant IT systems to support the delivery of a high-qualityimaging service
- Assist with monthlyreports
- Complying with ISO standards,respecting and protectingconfidentiality
- Reporting any incidents,feedback or complaints effectively
- Ensuringpatient and customer focus is central to the commercial success ofthe business.
- Flexibility inworking patterns to fulfil site requirements
- Aproficient understanding of IT packages and administrationtasks
- The ability to prioritise tasks whilstmaintaining accuracy and attention todetail
- Effective communication skills, both onthe phone and face to face
- A strongunderstanding of confidentiality and dataprotection
- A supportive, trustworthy andreliable approach to their work
- An empatheticand caring approach.
- Working in a fast-paced administrativerole
- Being in a patient or customer facingenvironment
- Experience in a healthcareenvironment would be desirable but notessential
- Knowledge and experience of usingMicrosoft and other IT Packages
- Workingindependently and as part of a widerteam.
What's in it foryou
We offer a fantastic benefits package, which isavailable through a mobile-enabled rewards platform, calledInJoy.
This is your place to access thousands ofoffers and discounts on a wide range of products and servicesrelating to: fashion, travel, eating out, technology, leisure andmore
In addition to this, we alsooffer:
- 27 days annual leave (plus bankholidays)
- Generous company contribution pensionscheme
- Private medical insuranceoptions
- Lifeassurance
- Fantastic learning and developmentopportunities
- 24/7 access to a dedicatedwell-being hub and an Employee AssistanceProgramme
- Enhanced parentalleave
- Monthly award programme and onlinepeer-to-peer recognition
- Long servicerecognition, with vouchers and additional annualleave
- Refer a friendbonus
- Discounts on InHealth s healthcareservices Smart tech,
- Cycle to Work andthousands of discounts and cashbackoptions
- Paid-for professional memberships andmore
About TheCompany
InHealth is the UK s largest specialist providerof diagnostic and healthcare solutions. Our aim is to makehealthcare better for patients by working collaboratively with theNHS to deliver a range of high-quality tests, scans, assessmentsand procedures. In the last year, we have supported more than 3million people in their healthcare journeys, the majority of theseare NHS patients and service users.
As a people-focusedorganisation, our teams are integral in how we deliver our servicesand our values of Trust, Passion, Care and Fresh Thinking underpineverything we do, influencing the way we interact with patients,customers, and colleagues.
Our mission is to be thepreferred provider of high-quality diagnostics and healthcaresolutions in hospitals and in accessible community settings,serving 5 million patients from 1,000 locations by2025.
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