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Patient Service Coordinator

2 months ago

Walsall, Walsall, United Kingdom Inhealth Group Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Administrator to join our team at InHealth Group. As a Patient Administrator, you will play a vital role in ensuring the smooth operation of our diagnostic imaging services.

Key Responsibilities
  • Welcoming Patients: Greet patients in a professional and courteous manner, coordinating their arrival and departure.
  • Telephone and Enquiries: Handle telephone and direct enquiries in a prompt and effective manner, providing information and prioritizing queries as necessary.
  • Appointment Booking: Book clinically validated appointments on our internal system.
  • Financial Transactions: Ensure all payments are invoiced promptly and accurately, and that payments are taken on the day.
  • Data Management: Track and distribute imaging data and reports as required.
  • IT Systems: Utilize relevant IT systems to support the delivery of a high-quality imaging service.
  • Reporting: Assist with monthly reports and ensure compliance with ISO standards.
  • Confidentiality: Respect and protect patient confidentiality at all times.
  • Incident Reporting: Report any incidents, feedback, or complaints effectively.
Requirements
  • Flexibility: Demonstrate flexibility in working patterns to meet site requirements.
  • IT Skills: Possess a proficient understanding of IT packages and administration tasks.
  • Task Prioritization: Prioritize tasks while maintaining accuracy and attention to detail.
  • Communication: Exhibit effective communication skills, both on the phone and face-to-face.
  • Confidentiality: Demonstrate a strong understanding of confidentiality and data protection.
  • Teamwork: Display a supportive, trustworthy, and reliable approach to work.
  • Empathy: Show an empathetic and caring approach to patients and colleagues.
What We Offer
  • Benefits Package: Enjoy a fantastic benefits package, including a mobile-enabled rewards platform, InJoy.
  • Annual Leave: Receive 27 days annual leave (plus bank holidays).
  • Pension Scheme: Participate in a generous company contribution pension scheme.
  • Private Medical Insurance: Access private medical insurance options.
  • Life Assurance: Enjoy life assurance.
  • Learning and Development: Take advantage of fantastic learning and development opportunities.
  • Well-being Hub: Access a dedicated well-being hub and Employee Assistance Programme.
  • Parental Leave: Enjoy enhanced parental leave.
  • Recognition: Participate in a monthly award programme and online peer-to-peer recognition.
  • Long Service Recognition: Receive long service recognition, with vouchers and additional annual leave.
  • Refer a Friend Bonus: Enjoy a refer a friend bonus.