Service Coordinator
3 weeks ago
At Johnson Controls, we're reimagining the performance of buildings to serve people, places, and the planet. Our UK&I HVAC Service team delivers innovative maintenance and service solutions to a wide customer base across all industry segments.
We're seeking a Service Coordinator with strong organisational skills to take ownership of coordinating our service support teams, ensuring our customers' maintenance and repairs are met with great customer service and a timely response.
Key Responsibilities:
- Overall Engineer scheduling
- Engineers Utilisation (Time & Attendance)
- Engineer Planner Management
- Engineer Timesheet Processing
- Raising Jobs – Maintenance, Quoted & Reactive
- Parts Ordering
- Communicating with Customers (Verbally and in Writing)
- Obtaining Customer POs, Accounts Receivable / Payable Management
- Maintaining Customer KPIs
- Customer Invoicing, Quotations / Estimates (Driven from Engineer Timesheets)
- WIP Management
- Maintaining Engineer Training Matrix
- EHS Management
- FGAS Legislation Compliance
Requirements:
- Strong organisational skills
- Focus on customer engagement & management
- Ability to prioritise workload
- Capable of working without documented procedures and with limited supervision
- A committed 'can do' positive attitude with the ability to integrate and work as a member of a team
- A willingness / ability to adapt and learn in an ever-changing environment
What We Offer:
- Competitive salary
- Permanent, full-time contract (Mon-Fri working week)
- 25 days of Annual Leave plus Bank Holidays & Holiday Buy Back option
- Pension (up to 7% employer match)
- Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme and discount on Johnson Controls security products
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
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