Service Coordinator

3 weeks ago


Walsall, Walsall, United Kingdom Johnson Controls Full time

At Johnson Controls, we're reimagining the performance of buildings to serve people, places, and the planet. Our UK&I HVAC Service team delivers innovative maintenance and service solutions to a wide customer base across all industry segments.

We're seeking a Service Coordinator with strong organisational skills to take ownership of coordinating our service support teams, ensuring our customers' maintenance and repairs are met with great customer service and a timely response.

Key Responsibilities:

  • Overall Engineer scheduling
  • Engineers Utilisation (Time & Attendance)
  • Engineer Planner Management
  • Engineer Timesheet Processing
  • Raising Jobs – Maintenance, Quoted & Reactive
  • Parts Ordering
  • Communicating with Customers (Verbally and in Writing)
  • Obtaining Customer POs, Accounts Receivable / Payable Management
  • Maintaining Customer KPIs
  • Customer Invoicing, Quotations / Estimates (Driven from Engineer Timesheets)
  • WIP Management
  • Maintaining Engineer Training Matrix
  • EHS Management
  • FGAS Legislation Compliance

Requirements:

  • Strong organisational skills
  • Focus on customer engagement & management
  • Ability to prioritise workload
  • Capable of working without documented procedures and with limited supervision
  • A committed 'can do' positive attitude with the ability to integrate and work as a member of a team
  • A willingness / ability to adapt and learn in an ever-changing environment

What We Offer:

  • Competitive salary
  • Permanent, full-time contract (Mon-Fri working week)
  • 25 days of Annual Leave plus Bank Holidays & Holiday Buy Back option
  • Pension (up to 7% employer match)
  • Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme and discount on Johnson Controls security products
  • Dedication to safety through our Zero Harm policy
  • Access to business resource groups

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