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Service Coordinator

1 month ago

Walsall, Walsall, United Kingdom Johnson Controls Full time

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.

Our UK&I HVAC Service team delivers innovative maintenance and service solutions to a wide customer base across all industry segments for Heating, Ventilation, Air Conditioning, and Mechanical and Electrical Works.

We are seeking a highly organized Service Coordinator to take ownership of coordinating our service support teams, ensuring that our customers' maintenance and repairs are met with great customer service and a timely response.

Key Responsibilities:

  • Overall Engineer scheduling
  • Engineers' Utilization (Time & Attendance)
  • Engineer Planner Management
  • Engineer Timesheet Processing
  • Raising Jobs – Maintenance, Quoted & Reactive
  • Parts Ordering
  • Communicating with Customers (Verbally and in Writing)
  • Obtaining Customer POs, Accounts Receivable/Payable Management
  • Maintaining Customer KPIs
  • Customer Invoicing, Quotations/Estimates (Driven from Engineer Timesheets)
  • WIP Management
  • Maintaining Engineer Training Matrix
  • EHS Management
  • FGAS Legislation Compliance

Requirements:

  • Strong organizational skills
  • Focus on customer engagement & management
  • Ability to prioritize workload
  • Capable of working without documented procedures and with limited supervision
  • A committed 'can-do' positive attitude with the ability to integrate and work as a member of a team
  • A willingness/ability to adapt and learn in an ever-changing environment

Preferred Qualifications:

  • Experience in a similar environment
  • Technical knowledge/background

At Johnson Controls, we offer a comprehensive benefits package, including a competitive salary, pension, and opportunities for professional growth and development.