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Service Coordinator

2 months ago


Walsall, Walsall, United Kingdom Johnson Controls Full time

At Johnson Controls, we're reimagining the performance of buildings to serve people, places, and the planet. As a Service Coordinator, you'll play a critical role in delivering innovative maintenance and service solutions to our customers across various industry segments.

Key Responsibilities:

  • Coordinate service support teams to ensure timely and effective maintenance and repairs
  • Manage engineer scheduling, utilization, and planner management
  • Process engineer timesheets, raise jobs, and manage parts ordering
  • Communicate with customers, obtain customer POs, and manage accounts receivable/payable
  • Maintain customer KPIs, customer invoicing, and quotations/estimates
  • Manage WIP, engineer training matrix, EHS management, and FGAS legislation compliance

Requirements:

  • Strong organizational skills and focus on customer engagement and management
  • Ability to prioritize workload, work with limited supervision, and adapt to changing environments
  • Preferred: experience in a similar environment and technical knowledge/background

About Us:

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. We're dedicated to safety, innovation, and customer satisfaction. If you're a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.