Patient Administrator

1 week ago

Walsall, Walsall, United Kingdom Inhealth Group Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Administrator to join our team at InHealth Group. As a key member of our diagnostic imaging services, you will play a vital role in ensuring the smooth operation of our facilities and providing exceptional patient care.

Key Responsibilities
  • Welcome patients in a professional and courteous manner, coordinating their arrival and departure
  • Manage telephone and direct enquiries, providing information and prioritizing queries as necessary
  • Book clinically validated appointments on our internal system
  • Ensure all payments are invoiced promptly and accurately, and that payments are taken on the day
  • Track and distribute imaging data and reports as required
  • Utilize relevant IT systems to support the delivery of a high-quality imaging service
  • Assist with monthly reports and ensure compliance with ISO standards
  • Report any incidents, feedback, or complaints effectively
Requirements
  • Flexibility in working patterns to fulfill site requirements
  • A proficient understanding of IT packages and administration tasks
  • The ability to prioritize tasks while maintaining accuracy and attention to detail
  • Effective communication skills, both on the phone and face-to-face
  • A strong understanding of confidentiality and data protection
  • A supportive, trustworthy, and reliable approach to work
  • An empathetic and caring approach
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A supportive and collaborative work environment
  • Access to a range of employee benefits, including private medical insurance and a pension scheme

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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