Communications Executive

4 weeks ago


Warwick, United Kingdom Jaguar Land Rover Full time
Warwick


Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

WHAT TO EXPECT

This role is to support the activities of the Client Comms team in delivering external communications within Vehicle Connected Services (VCS).


With a focus on email campaigns and integrated client journeys, this role will support delivery of content, assets and reporting requirements across channels. The Client Comms team deliver automated journeys in Salesforce Marketing Cloud in line with VCS’s e-commerce platform requirements.

This role will co-ordinate comms activity required for regional rollout. This could be liaising with a translation agency to have email content translated, supporting EU stakeholder engagement, working with our Creative partner to deliver content and assets required for launch, campaign reporting, or monitoring campaigns in-life and identifying opportunity to optimise.


This is a great opportunity to join Vehicle Connected Services and be a part of delivering external communications to JLR clients in all regions.

Key Accountabilities & Responsibilities:

Monitor and update email journeys in Salesforce Marketing Cloud Action edits to email templates in line with campaign execution process First point of contact for defect fixes Facilitate translation of email copy with support from external agency  Work with market stakeholders to validate and localise translated email content  Create and monitor Purchase Orders Support reporting requirements, and the team to deliver dynamic template structures and personalised email journeys in Salesforce Marketing Cloud as part of the Connected Services rollout plan

WHAT YOU’LL NEED

As the Communcations Executive (Email Automation), you’ll need the following knowledge, skills and experience:

Basic html knowledge – understanding of editing content in html and use of AMP script for personalisation Content management on an email platform Salesforce Marketing Cloud, Mail Chimp or HubSpot Experience in setting up and monitoring automated email journeys Experience liaising with agency partners and collaborating to deliver projects

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

#LI-POST



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