Current jobs related to Outpatients Reception Team Leader - AshtonunderLyne - Tameside and Glossop Integrated Care NHS Foundation Trust
-
Outpatients Receptionist
6 months ago
Ashton-Under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full timeMain Responsibilities Reception Duties. Registration, Booking and Reception of patients arriving for appointments, ensuring accurate demographic and appointment details are recorded on the Electronic Patient Record. Assist and direct patients to the appropriate clinic/treatment areas. Answer telephone calls and deal with all staff/patient requests/enquiries...
-
Reception Supervisor
5 months ago
Ashton-Under-Lyne, United Kingdom CJPI Full time**About Our Client** Our client is a leading provider of NHS primary care (GP surgeries) operating across **5* practices within the North West of England. The group focuses on delivering high-quality, individualised care for its **35,000* registered NHS patients. Currently, the majority of practices are in the Tameside area, North West, however the group...
-
Reception Supervisor
4 months ago
Ashton-Under-Lyne, United Kingdom GP Management Partners Full timeReception supervisor in a doctor’s surgery. We are looking for an additional reception manager to manage a team of receptionists In Ashton-under-Lyne. The main duty is to manage the receptionists. Must be excellent at Emis Web and Docman. Must have a track record of managing a reception team. Position is full time. Must be able to drive and have access...
-
Team Administrator
4 months ago
Ashton-Under-Lyne, United Kingdom Pennine Care NHS Foundation Trust Full timeThe Early Intervention Team provides support and intervention to individuals who are experiencing their first episode of psychosis. The team is based in an office with purpose built clinical space in the centre of Ashton-Under-Lyne covering the Tameside and Glossop area and has access to remote working systems. **Role Summary**: To provide efficient and...
-
Dispensary Team Leader/trainer
5 months ago
Ashton-Under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time**MAIN RESPONSIBILITIES**: Team leading. To co-ordinate and monitor the workflow within the Dispensary, ensuring work is processed to required deadlines and urgent requests are dealt with promptly. To escalate any problems with capacity and demand to the Dispensary Manager. Plan and organise dispensary staff to ensure daily duties are covered such as the...
-
Team Leader
3 weeks ago
Ashton-under-Lyne, Tameside, United Kingdom Creative Support Full timeJob Title: Team LeaderCreative Support is seeking an experienced and enthusiastic individual to manage our team of support staff at our Supported Accommodation service in Tameside. As a Team Leader, you will play a crucial role in providing high-quality support to our service users with mental health needs.Key Responsibilities:Directly lead the team and be...
-
Team Leader
3 weeks ago
Ashton-under-Lyne, Tameside, United Kingdom Creative Support Full timeJob Title: Team LeaderCreative Support is seeking an experienced and enthusiastic individual to manage our team of support staff at our Supported Accommodation service in Tameside. As a Team Leader, you will play a crucial role in providing high-quality support to our service users with mental health needs.Key Responsibilities:Directly lead the team and be...
-
Team Leader
3 weeks ago
Ashton-under-Lyne, Tameside, United Kingdom Creative Support Full timeJob Title: Team LeaderCreative Support is seeking a highly motivated and experienced individual to lead our team of support staff at our Supported Accommodation service in Tameside. As a Team Leader, you will play a crucial role in ensuring the delivery of high-quality support to our service users with mental health needs.Key Responsibilities:Directly lead...
-
Team Leader
3 weeks ago
Ashton-under-Lyne, Tameside, United Kingdom Creative Support Full timeJob Title: Team LeaderCreative Support is seeking a highly motivated and experienced individual to lead our team of support staff at our Supported Accommodation service in Tameside. As a Team Leader, you will play a crucial role in ensuring the delivery of high-quality support to our service users with mental health needs.Key Responsibilities:Directly lead...
-
Team Leader
4 months ago
Ashton-Under-Lyne, United Kingdom Card Factory Full timeJob Introduction **Location: ashton under lyne** **Contracted Hours Available: 12** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...
-
Team Leader
4 days ago
Ashton-Under-Lyne, United Kingdom Creative Support Full timeCreative Support are looking for an energetic and enthusiastic individual to manage our team of support staff at our Supported Accommodation service in Tameside. We require someone with a good understanding and experience in the field of mental health.As a Team Leader you will received guidance and support from the registered service manager to help maintain...
-
Team Leader
3 months ago
Ashton-under-Lyne, United Kingdom Creative Support Full timeCreative Support are looking for an energetic and enthusiastic individual to manage our team of support staff at our Supported Accommodation service in Tameside. We require someone with a good understanding and experience in the field of mental health. As a Team Leader you will received guidance and support from the registered service manager to help...
-
Team Leader
3 months ago
Ashton-Under-Lyne, United Kingdom Creative Support Full timeCreative Support are looking for an energetic and enthusiastic individual to manage our team of support staff at our Supported Accommodation service in Tameside. We require someone with a good understanding and experience in the field of mental health. As a Team Leader you will received guidance and support from the registered service manager to help...
-
Sample Reception Supervisor
5 months ago
Ashton-Under-Lyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full timeTo receive, sort and book in samples for laboratory investigations, to perform any required pre-analytical procedures and then direct the samples to the appropriate section for analysis. To ensure accurate data entry of patient identification details and test requests into the computer / database systems. To perform work in accordance with the Standard...
-
Electrical Team Leader
4 weeks ago
Ashton-Under-Lyne, United Kingdom Pioneer Selection Full timeELECTRICAL TEAM LEADERDays only - Monday to Friday 8am - 4pmSalary: £46,000Location: Ashton-under-lyne (Greater Manchester)This is a fantastic opportunity to join a large manufacturer in the Greater Manchester area, as an Electrical Team Leader. This role will be 70% hands on and 30% completing management duties. The successful Electrical Team Leader will...
-
Electrical Team Leader
1 month ago
Ashton-under-Lyne, United Kingdom Pioneer Selection Full timeELECTRICAL TEAM LEADERDays only - Monday to Friday 8am - 4pmSalary: £46,000Location: Ashton-under-lyne (Greater Manchester)This is a fantastic opportunity to join a large manufacturer in the Greater Manchester area, as an Electrical Team Leader. This role will be 70% hands on and 30% completing management duties. The successful Electrical Team Leader will...
-
Electrical Team Leader
4 days ago
Ashton-Under-Lyne, United Kingdom Pioneer Selection Full timeELECTRICAL TEAM LEADER Days only - Monday to Friday 8am - 4pm Salary: £46,000 Location: Ashton-under-lyne (Greater Manchester) This is a fantastic opportunity to join a large manufacturer in the Greater Manchester area, as an Electrical Team Leader. This role will be 70% hands on and 30% completing management duties. The successful Electrical Team...
-
Electrical Team Leader
1 month ago
Ashton-Under-Lyne, United Kingdom Pioneer Selection Full timeELECTRICAL TEAM LEADERDays only - Monday to Friday 8am - 4pmSalary: £46,000Location: Ashton-under-lyne (Greater Manchester)This is a fantastic opportunity to join a large manufacturer in the Greater Manchester area, as an Electrical Team Leader. This role will be 70% hands on and 30% completing management duties. The successful Electrical Team Leader will...
-
Team Leader
5 months ago
Ashton-Under-Lyne, United Kingdom Career Makers Recruitment Ltd Full time**Career-makers Recruitment** are looking for a **"Team leader" **for our client in OL6, Ashton area. **Job Purpose** To lead a manufacturing line of up to 20 employees, ensuring the day to day running of production ensuring all aspects of Health and Safety are adhered to, product quality is maintained to expected targets and that production plans are...
-
Electrical Team Leader
1 month ago
Ashton-under-Lyne, United Kingdom Pioneer Selection Ltd Full timeElectrical Team Leader OpportunityPioneer Selection Ltd is seeking an experienced Electrical Team Leader to join our team in Ashton-under-Lyne, Greater Manchester. As an Electrical Team Leader, you will be responsible for leading a team of electrical engineers and an apprentice, ensuring the smooth operation of electrical systems and projects.Key...
Outpatients Reception Team Leader
4 months ago
Job summary
Outpatients Reception Team Leader - Band 3 30 hours - permanent We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service.
The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 7am to 8pm Monday to Sunday, inc Bank holidays. The successful candidate must be able to support the flexibility of the rota.
Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems.
Please note this role may require physical effort at times when preparing and managing patients Medical Records.
Main duties of the job
To provide an efficient Outpatient Reception service maintaining a high level of customer service, accuracy and confidentiality at all times.
Welcoming patients, verifying and updating patient details, directing patients to the correct clinic area and ensuring that all follow up activity is captured and booked in a timely manner.
This will include the use of current patient administration software and effective communication skills with our patients and other Trust staff members, both clinical and non-clinical. To effectively support the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis.
The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day.
The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.
An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
Safety Care Respect Communication LearningWe believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
Main Responsibilities
Reception Duties.Registration, Booking and Reception of patients arriving for appointments, ensuring accurate demographic and appointment details are recorded on the Electronic Patient Record.
Assist and direct patients to the appropriate clinic/treatment areas.
Answer telephone calls and deal with all staff/patient requests/enquiries in a polite and courteous manner.
Input Clinic Outcome Sheets onto the Trust EPR.
Assist in the location/retrieval of any case notes outstanding to ensure availability at the start of each clinic/session.
Ensure all case notes are tracked On the IFIT case note tracking system when arriving and leaving the Department.
Ensure efficient case note provision upon request to other Departments.
Filing clinical records/documents into the patient case notes as required.
Liaising with nursing/other staff to ensure accurate data is recorded on the EPR.
Deal promptly with all internal and external telephone queries.
Notify the Team Leader / Supervisor or Manager of any problems/incidents.
Knowledge and SkillsTraining of new staff, bank staff, and work experience trainees etc. in the working methods of reception and appointments procedures.
Good keyboard skills are required for inputting and amending patient information onto the Lorenzo system, thus ensuring Data Quality.
Monitoring of own workload is required to ensure session/data deadlines are met especially when additions to clinic are made at short notice.
Reception and appointments experience is desirable as well as a knowledge of other hospital departments used when providing general non-clinical advice to patients/relatives directions, visiting times, ward & clinic locations etc.
Good communication skills are essential when dealing with internal and external contacts both verbally and face to face. Telephone enquiries must be dealt with professionally adhering to Trust policy at all times.
Person Specification
Qualifications
Desirable
ECDL (or eqivalent) 5 GCSE grades A-C or equivalent
Experience
Essential
Computer Literate Previous experience in a high level customer service environment
Desirable
Lorenzo Patient Administration System Team Leader/Supervisory Experience NHS Background Previous experience administrative experience delivering high volumes of work
Skills
Essential
Accuracy & Attention to Detail Understanding of Confidentiality Ability to work as part of a team Excellent telephone manner & interpersonal skills/customer service skills Excellent written communication skills Working knowledge of windows based software packages Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales