Outpatients Receptionist

Main Responsibilities Reception Duties. Registration, Booking and Reception of patients arriving for appointments, ensuring accurate demographic and appointment details are recorded on the Electronic Patient Record. Assist and direct patients to the appropriate clinic/treatment areas. Answer telephone calls and deal with all staff/patient requests/enquiries in a polite and courteous manner.

Input Clinic Outcome Sheets onto the Trust EPR. Assist in the location/retrieval of any case notes outstanding to ensure availability at the start of each clinic/session. Ensure all case notes are tracked On the IFIT case note tracking system when arriving and leaving the Department. Ensure efficient case note provision upon request to other Departments.

Filing clinical records/documents into the patient case notes as required. Liaising with nursing/other staff to ensure accurate data is recorded on the EPR. Deal promptly with all internal and external telephone queries. Notify the Team Leader / Supervisor or Manager of any problems/incidents.

Knowledge and Skills Training of new staff, bank staff, and work experience trainees etc. in the working methods of reception and appointments procedures. Good keyboard skills are required for inputting and amending patient information onto the Lorenzo system, thus ensuring Data Quality. Monitoring of own workload is required to ensure session/data deadlines are met especially when additions to clinic are made at short notice.

Reception and appointments experience is desirable as well as a knowledge of other hospital departments used when providing general non-clinical advice to patients/relatives e.g. directions, visiting times, ward & clinic locations etc. Good communication skills are essential when dealing with internal and external contacts both verbally and face to face. Telephone enquiries must be dealt with professionally adhering to Trust policy at all times.