Administration Coordinator

3 weeks ago

London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

Job summary

The Administrator Co-ordinator role is an exciting opportunity to join our administration team which provides first class administration and reception services to the Division.

Post holder will provide admin support to a project to deliver an integrated tracking system for patients requiring surveillance post cancer treatment. Working closely with the Electronic Health Record Team and tumour site leads, the successful applicant will provide administration support through a project that needs to design, build, test and implement an Epic module for the tracking of cancer patients.

As part of our administration team, you will be responsible for tracking patients through their out-patient care pathways, organising patient appointments and processing clinical as well as patient correspondence in a timely manner.

Successful candidates will have previous administration experience and either experience of working in an NHS organisation or a desire to work within a healthcare organisation. They will be able to communicate with a range of patients and colleagues and possess excellent team working, negotiation and organisation skills. Above all they will be committed to helping us deliver excellent patient care.

Please note that elements of this role must be completed across various UCLH sites ( covering reception and actioning post). Therefore, we are unable to support full remote working.

Main duties of the job

The post holder will play supportive role in delivering the cancer surveillance programme. This is an exciting opportunity to work at the heart of UCLH to improve cancer patient pathways across multiple tumour sites. The admin coordinator is responsible for:

Provide administrative support to the cancer surveillance project. Co-ordinate and take responsibility for the patient pathways within their designated sub-specialty areas. Upload patients to cancer surveillance dashboard and progress next steps in their pathway, including chasing for results where necessary. Provide a primary point of contact between the multi-disciplinary team and their colleagues, patients, and relatives Act as a source of advice and support for troubleshooting non-routine matters or resolving initial complaints. Support the clinical and administrative teams to provide a positive patient experience. Support and provide cross cover for administrative areas when required.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

University College London Hospitals NHS Foundation Trust (UCLH), situated in the West End of London, is one of the largest NHS trusts in the United Kingdom and provides first class acute and specialist services both locally and to patients from throughout the UK and abroad.

We offer excellent development opportunities for administration staff both within the Division and across the organisation.

The Trust has an international reputation and a tradition of innovation. Our excellence in research and development was recognised in December 2006 when it was announced that, in partnership with University College London (UCL), we would be one of the countrys five comprehensive biomedical research centers.

The Division of GI Services includes the medical and surgical specialities of Hepatopancreatic biliary (HPB), Colorectal, Upper GI cancer, Obesity, Nutrition and Vascular services. The Division is responsible for a 50 bedded ward, Endoscopy Unit and a GI Physiology Unit. We see around 700 patients in out-patient clinics and perform around 300 inpatient procedures per week. Our administration team are vital to the smooth running of these services.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Person Specification

Knowledge and Qualifications

Essential

Educated to GCSE level or equivalent, including Grade C or higher in English Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment. Awareness of the requirement to maintain confidentiality, and knowledge of the Data protection Act.

Experience

Essential

Demonstrable knowledge of secretarial procedures at a high level of competence acquired through either training or experience.

Desirable

Previous NHS experience.

Communication

Essential

Able to communicate accurately and effectively with patients and colleagues, verbally and in writing.

Equality and Diversity

Essential

Knowledge and understanding of the importance of equal opportunities

Personal and People Development

Essential

Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.

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