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Quality Compliance Administrator

4 months ago

Newcastle upon Tyne, United Kingdom Careline Lifestyles Full time

Quality Compliance Administrator

 

Careline Lifestyles (UK) Limited and Durham Careline Limited (Careline)

Newcastle upon Tyne

Full time Monday to Friday   -        hours can be flexible

Based at our Head Office     -        however Hybrid working is also available

Competitive Salary

 

 

Company Description

Careline is a specialist provider of residential and nursing care for adults with acquired brain injuries, neurological conditions, mental health needs, learning and complex physical disabilities. We are family run and have been established for over 30 years. Careline Lifestyles have an in-house team of dedicated professionals that supports people to live meaningful lives and reach their personal potential.

We have the opportunity in appointing a highly motivated, enthusiastic individual to join our Quality and Compliance team. The successful applicant requires an experienced and flexible hands-on approach, someone who will be subject to confidential information and who will be able to maintain total confidentiality.

Key Responsibilities:

As part of the Quality and Compliance Team, you will be:

 

       Supporting with the collating of, statistical analysis and reporting of data from a range of different electronic and manual systems.  You will also support with the monitoring and reviewing of the company's electronic systems ensuring regulatory compliance.

 

       Supporting the Quality Assurance team with a range of administrative and organisational functions.

 

       The role will require the completion of a range of data-based audits using electronic reporting functions from a range of electronic systems

 

       Collate data to support with the preparation of reports identifying service level and organisational trends.

 

       To assist Head of Quality and Compliance in the preparation of investigation data for complaints, safeguarding concerns and serious case/incident reviews.

 

       To act as a key point of contact within the company for liaising with the support teams linked to the electronic data systems, in order to resolve any issues or co-ordinate information relating to system changes and updates.

 

 

 

       To regularly review and cross reference both service user and staff data on different electronic systems ensuring accuracy of information and GDPR Compliance.

 

       To assist and support with the storage and safe disposal of paper and electronic data across services in line with GDPR, Caldicott guidance and legislative requirements.

 

       To provide administration and organisational support for the reviewing and updating of the company's policies and procedures.

 

       To provide administration support for a range of quality assurance and governance meetings including scheduling, preparing reports, recording and circulating minutes.

 

       Support the Head of Quality & Compliance to retrieve and collate required data and identified reports for contractual and regulatory inspections.

 

GENERAL:

 

You be expected to maintain professional knowledge and competence ensuring attendance at all required mandatory and professional training and ensure that all information, of any confidential nature, gained in the course of your duty is not divulged to any third party.

 

It is essential that you adhere to all Company policies and procedures within the defined timescales.

 

Knowledge and Experience

 

Essential Criteria

 

       Good knowledge of Quality Care Commission standards

       Previous experience of working in Social Care

       Have some clinical knowledge and or experience or have knowledge and experience of the health and social care industry

       Knowledge of the Health & Care Act 2022

       Previous administrative experience

       Confident and competent using Microsoft office particularly Word, PowerPoint, Teams and Excel.

       General computer literacy

       Maths and English Level 2 equivalent or above

       Highly effective communication and interpersonal skills 

       Excellent time management and organisational skills

       Able to demonstrate positive attitude to self-development, willingness to learn in role and identify own training needs as appropriate

       Conscientious, demonstrating a commitment to get things done on or before agreed deadline

       Able to work flexibly and adapt to changing circumstances

 

       Experience of using a range of different electronic systems and databases

       Experience of carrying out audits

       Knowledge and experience in relation to information governance.

 

Desirable Criteria:

  • Previous experience in the same role is preferred.
  • Strong well developed organisational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Knowledge of GDPR and data protection regulations
  • Highly organised
  • A high level of flexibility is required.

       Ability to multitask and prioritise tasks

       Professional discretion

       The ability to work under extreme pressure and strict deadlines

       Understanding of project management 

       Flexibility in working hours

       Professional and friendly demeanour

       Thorough attention to details

       Self-motivated but able to work as a team

How to Apply: 

If you are a motivated and organised individual with a passion for supporting efficient processes, we encourage you to apply by clicking apply below or you can email your CV directly to recruitment@carelinelifestyles.co.uk.

We are required to see evidence of your Right to Work in the UK. The position is subject to agreement to Terms and Conditions and suitable application and reference process. As a result of the volume of applications we are currently receiving we regret that we may be unable to respond with individual feedback. If we have not contacted, you within two weeks of your application being received then regretfully your application will not be taken forward on this occasion.