Customer Service Coordinator

5 days ago

High Wycombe, United Kingdom Edgewell Personal Care Full time

You’re ambitious, but you want a career with purpose—we love that. You’re up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues. You want to make your mark and let your personality shine. Well, if you’re interested in our Customer Account Coordinator role, this might be your next step This is a great choice for an ambitious doer, maker and innovator, especially since it requires someone who enjoys providing a high level and quality service to customers. We’re looking for a someone with strong analytical and problem-solving skills to join Edgewell Personal Care – a global consumer goods business with a portfolio of over 25 brands Wilkinson Sword, Banana Boat, Hawaiian Tropic, Wet Ones, Bulldog Skincare for Men, Jack Black and recently acquired Cremo… just to name a few). This is a perfect role for someone who is looking for a chance to develop key business skills and work with a friendly fast paced team.

Now, Let’s Get Down to Business
This is an excellent opportunity for an Administrative, Logistics or Customer Service professional to be responsible for supporting the Supply Chain team ensure our product gets to where it needs to be Reporting to the Team Manager, you will be involved in various activities relating to order management of our products. You will be part of a diverse team and will work with both UK & European colleagues. The role demands a great deal of flexibility, attention to detail and working to deadlines, so is ideal for someone who enjoys variety as well as being a team player. If there’s one thing you’ll get here at Edgewell, it’s a collaborative group full of likeable, diverse and nurturing colleagues. They’re an inspiring bunch. While your experience is of course important, we’re all about making useful things joyful, so we love when our prospective candidates are passionate about this too.


Here’s a sample of what you’ll get up to:


• Process customer’s orders with a high level of accuracy, managing the order information flow, checking product availability, booking delivery and transportation considering customer specific requirements and lead times.
• Understand and monitor special customer requirements both in terms of pick & packing as well as transportation and delivery lead times. • Review and monitor Backorders, proactively communicating issues to customers and sales. • Evaluate and action requests for returns and claims and issue of credit notes based on the sign off/return confirmation process.
• Responsible for maintaining relevant customer’s product/material code file, update SAP with changes and ensuring that the customer is aware of the change and effective date, so they place their orders using the correct code.
• Ensure customers are regularly informed regarding any issues on product availability, sales over forecast, delivery times and delays.
• Proactively use shared daily/weekly/ monthly reports that show order status and performance to drive action for own accounts within the agreed timeframe, follow up, and discuss any challenges faced to enable issue resolution and allow orders to be delivered on time and in full.


Are You Ready to Show Us What You’ve Got?

This is a fantastic role for someone who’s looking to get experience working in a busy commercial environment with lots of variety and development along the way.


Here’s what we are looking for:


• Experience in a similar role and industry
• Educated to a minimum of “A level” or equivalent to include English and Maths • Highly developed IT skills and proficient with Microsoft Office tools (Excel, Teams) • Prior experience in SAP would be advantageous.
• Ability to work as part of a team as well as use own initiative.
• Passionate about customer service
• Highly organized and able to manage deadlines effectively and efficiently.
• High levels of attention to detail
• Must possess a flexible and responsive working style.
• Good communicator via email, telephone or written.

What we offer
A ‘can do’ working culture with the following benefits: Benefits: Competitive salary, employee assistance programme, life assurance, discounted Edgewell branded products, core working hours, 25 days annual leave, free beverage & snacks, sports & social club membership, casual smart dress code and a great boss


#INT

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