Customer Sales Coordinator
5 months ago
Here at Birkdale we’re the UK’s leading, and most trusted brand for gate and fencing accessories. An accolade we have held for almost 40 years by constantly pushing innovation, producing the highest quality products, and delivering exceptional customer service every time.
We are looking for an enthusiastic and detail oriented Customer Sales Coordinator to join our team and contribute to the achievement of sales targets by supporting Internal Sales Execs (IAEs) and Regional Sales Managers (RSMs) by ensuring a quick response time to customer requests, booking visits and taking all incoming customer calls.
**Responsibilities**:
- Taking all inbound customer calls, including tracking deliveries and processing phone orders and quotes (can expect 30 + calls per day) ensuring that all queries are followed up within 24 hours.
- Create and send quotes to customers ensuring that all quotes are followed up within 24 hours.
- Tracking back orders and arranging them to be sent out - opportunity here to upsell products.
- Ensure the CRM system is updated daily.
- Book predetermined visits for the RSM of your area.
- Deliver excellent customer service, ensuring order satisfaction and dealing with all elements of after-sales care as well as collaborating with internal departments to ensure a smooth customer journey.
- Coordinate the area diary - adding headlines for each day and amend when new opportunities comes through.
- Log interactions for the RSMs from the visits, log call interactions on the RSMs behalf if they are on the road and action items from the visits as required.
- Manage your personal inbox and joint inbox to ensure all queries have been answered.
**Benefits**:
- Training Plan.
- Free Employer Assistance Program.
- Medical Insurance.
- Free parking and free weekly car washes.
- Free lunches.
- Monthly incentive schemes. (vouchers, MATEs awards)
- Salary sacrifice vehicle options.
- Eyecare Vouchers.
This role is a full-time Mon-Fri role, 8am-5pm. The role is office based with the opportunity to WFH 1 day a week.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
**Experience**:
- Customer support: 1 year (preferred)
Work Location: In person
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