Customer Service Coordinator

1 month ago


High Wycombe, United Kingdom Edgewell Personal Care Brands, LLC Full time

Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to beautify and bond, and do it all with not only confidence but determination.

 

 

Customer Account Coordinator
9 Month Fixted Term Contract
Full Time (Hybrid Working/2 Days Onsite) High Wycombe HP13 6DG  

Attractive salary & benefits

 

Let's Talk About You
You’re ambitious, but you want a career with purpose—we love that. You’re up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues. You want to make your mark and let your personality shine. Well, if you’re interested in our Customer Account Coordinator role, this might be your next step This is a great choice for an ambitious doer, maker and innovator, especially since it requires someone who enjoys providing a high level and quality service to customers. We’re looking for a someone with strong analytical and problem-solving skills to join Edgewell Personal Care – a global consumer goods business with a portfolio of over 25 brands Wilkinson Sword, Banana Boat, Hawaiian Tropic, Wet Ones, Bulldog Skincare for Men, Jack Black and recently acquired Cremo… just to name a few). This is a perfect role for someone who is looking for a chance to develop key business skills and work with a friendly fast paced team.

 

Now, Let’s Get Down to Business
This is an excellent opportunity for an Administrative, Logistics or Customer Service professional to be responsible for supporting the Supply Chain team ensure our product gets to where it needs to be Reporting to the Team Manager, you will be involved in various activities relating to order management of our products. You will be part of a diverse team and will work with both UK & European colleagues. The role demands a great deal of flexibility, attention to detail and working to deadlines, so is ideal for someone who enjoys variety as well as being a team player.  If there’s one thing you’ll get here at Edgewell, it’s a collaborative group full of likeable, diverse and nurturing colleagues. They’re an inspiring bunch. While your experience is of course important, we’re all about making useful things joyful, so we love when our prospective candidates are passionate about this too.


Here’s a sample of what you’ll get up to:


•    Process customer’s orders with a high level of accuracy, managing the order information flow, checking product availability, booking delivery and transportation considering customer specific requirements and lead times.
•    Understand and monitor special customer requirements both in terms of pick & packing as well as transportation and delivery lead times. •    Review and monitor Backorders, proactively communicating issues to customers and sales. •    Evaluate and action requests for returns and claims and issue of credit notes based on the sign off/return confirmation process.
•    Responsible for maintaining relevant customer’s product/material code file, update SAP with changes and ensuring that the customer is aware of the change and effective date, so they place their orders using the correct code.
•    Ensure customers are regularly informed regarding any issues on product availability, sales over forecast, delivery times and delays.
•    Proactively use shared daily/weekly/ monthly reports that show order status and performance to drive action for own accounts within the agreed timeframe, follow up, and discuss any challenges faced to enable issue resolution and allow orders to be delivered on time and in full.


Are You Ready to Show Us What You’ve Got?

This is a fantastic role for someone who’s looking to get experience working in a busy commercial environment with lots of variety and development along the way.


Here’s what we are looking for:


•    Experience in a similar role and industry
•    Educated to a minimum of “A level” or equivalent to include English and Maths •    Highly developed IT skills and proficient with Microsoft Office tools (Excel, Teams) •    Prior experience in SAP would be advantageous.
•    Ability to work as part of a team as well as use own initiative.
•    Passionate about customer service
•    Highly organized and able to manage deadlines effectively and efficiently.
•    High levels of attention to detail
•    Must possess a flexible and responsive working style.
•    Good communicator via email, telephone or written.

 

What we offer
A ‘can do’ working culture with the following benefits: Benefits: Competitive salary, employee assistance programme, life assurance, discounted Edgewell branded products, core working hours, 25 days annual leave, free beverage & snacks, sports & social club membership, casual smart dress code and a great boss

 

Now Take the Next Step
If you’re looking forward to progressing your career with us, then we’re looking forward to hearing from you. Please email an up-to-date CV in English along with your salary expectations. Alternatively, feel free to pass onto your teammates who may be interested. For information about this great company, visit www.edgewell.com.


#INT

Edgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.



  • High Wycombe, United Kingdom Sheridan Ward Recruitment Full time

    **Related jobs**: **Customer Service Coordinator**: **Hayes**: **£23k per year**: **Featured** **More details** **Shortlist +** **Customer Service Coordinator**: **Uxbridge**: **£23k per year**: **Featured** **More details** **Shortlist +** **Logistics Customer Service Coordinator**: **Feltham**: **£29k - 32k per year**: **Featured** **More details**...


  • High Wycombe, United Kingdom Parker Jones Group Full time

    Parker Jones Group are acting on behalf of a new build developer who are looking for a customer service coordinator to cover maternity leave for 6+ months. **Duties** - Management of Customer Defects report, updating with feedback from purchasers, scheduled appointments and general communication, seeking advice from managers as and when required - Act as...


  • High Wycombe, United Kingdom Edgewell Personal Care Brands, Llc Full time

    Edgewell is a global team of over 6,000 visionaries, doers and makers.Our secret is people, and we have an inspiring and collaborative global force of them.Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful.Together, we reimagine good mornings and endless summers, strive for more sustainable ways to...


  • High Wycombe, United Kingdom Edgewell Personal Care Full time

    You're ambitious, but you want a career with purpose—we love that.You're up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues.You want to make your mark and let your personality shine.Well, if you're interested in our Customer Account Coordinator role, this might be your next step!This is...


  • High Wycombe, United Kingdom Edgewell Personal Care Full time

    You’re ambitious, but you want a career with purpose—we love that. You’re up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues. You want to make your mark and let your personality shine. Well, if you’re interested in our Customer Account Coordinator role, this might be your next...


  • High Wycombe, Buckinghamshire, United Kingdom Confederation of Service Charities Full time

    Are you a compassionate and organisational individual looking for a new challenge?Job DescriptionWe are seeking a Compassionate Service Coordinator to join our team in High Wycombe.The successful candidate will be responsible for providing a professional and welcoming service to residents, visitors and staff, while ensuring the safety and wellbeing of all by...


  • High Wycombe, United Kingdom Trinity Resource Solutions Full time

    Elevate your career with a pivotal role at a multi-award-winning firm specialising in the design and integration of communication systems. Embark on a journey where your proactive customer service skills are not just valued but are the cornerstone of the role. Forge lasting relationships with a diverse clientele, providing empathetic and solution-focused...


  • High Wycombe, Buckinghamshire, United Kingdom Silent Sounds Communications Ltd Full time

    Company OverviewSilent Sounds Communications Ltd is a dynamic company that provides interpreting services to clients worldwide. We are committed to delivering exceptional customer service and building strong relationships with our clients and interpreters.Job DescriptionWe are seeking a highly organized and skilled Booking Administrator to join our team. As...


  • High Wycombe, Buckinghamshire, United Kingdom Confederation of Service Charities Full time

    We require a detail-oriented and enthusiastic Administrative Support Coordinator to join our team in High Wycombe.About the RoleThis is a fantastic opportunity to work collaboratively with our nursing and dementia care teams to deliver an exceptional administrative service.The successful candidate will be responsible for ensuring the safety and wellbeing of...


  • High Wycombe, United Kingdom CV-Library Full time

    High Wycombe Ref: VA2370 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * ​Talk to us about flexible...


  • High Wycombe, United Kingdom CV-Library Full time

    On behalf of our client, we are recruiting for a customer project administrator to join an expanding company. You will be providing admin support to existing customers of the business which will involve managing the process from start to finish of the contracted services to the customer’s satisfaction. Full training will be provided for the...


  • High Wycombe, United Kingdom Techunite Ltd Full time

    On behalf of our client, we are recruiting for a customer project administrator to join an expanding company. You will be providing admin support to existing customers of the business which will involve managing the process from start to finish of the contracted services to the customer’s satisfaction. Full training will be provided for the candidate.The...


  • High Wycombe, Buckinghamshire, United Kingdom 5G Communications Ltd Full time

    **Job Summary:**5G Communications Ltd is looking for an experienced Telecoms Service Coordinator to join our team. The ideal candidate will have strong organisational skills, excellent communication abilities, and a proven track record of delivering high-quality results.In this role, you will be responsible for coordinating the delivery of mobile telecoms...


  • High Wycombe, United Kingdom Steer Automotive Group Ltd Full time

    High WycombeRef: VA2370#OFEBenefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * ​Talk to us about flexible working * ​VIP Awards – colleague recognition scheme...


  • High Wycombe, United Kingdom Wheatstone Solutions Ltd Full time

    **Customer Care Coordinator - High Wycombe - £33,000 - Permanent** **Introduction** A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the High Wycombe area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. This position is a full time...


  • High Wycombe, United Kingdom Edgewell Personal Care Brands Full time

    Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to...


  • High Wycombe, Buckinghamshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Service Delivery Coordinator to provide excellent service and resolve queries in a timely manner at beBee Professionals in the UK. Key responsibilities include handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues efficiently.Requirements:Previous experience in a customer service...


  • High Wycombe, Buckinghamshire, United Kingdom Quality Personnel Full time

    About the RoleThis is a fantastic chance for a motivated and organized individual to join our team as a Hire Controller. Working closely with our clients in Buckinghamshire, you will play a vital role in delivering exceptional customer experiences.Your primary responsibilities will include processing hires and sales orders, handling customer queries and...


  • High Wycombe, United Kingdom Edgewell Personal Care Brands Full time

    Edgewell is a global team of over 6,000 visionaries, doers and makers. Our secret is people, and we have an inspiring and collaborative global force of them. Our portfolio of over 25 brands touches lives in more than 50 countries by making useful things joyful. Together, we reimagine good mornings and endless summers, strive for more sustainable ways to...


  • High Wycombe, Buckinghamshire, United Kingdom CPI Selection Full time

    Job DescriptionThe successful candidate will be responsible for supporting incoming queries from customers via phone or email, responding to inquiries within the required SLA's, logging all correspondence on the internal system, and liaising with external colleagues to arrange appointments.All other office admin duties as required.