Medical Secretary, Trauma
2 weeks ago
Job summary
Medical Secretary - Full-time - hours per week - 12 month fixed-term/secondment
Applications are invited from hard working and organised individuals to provide a high quality secretarial and administrative service based within the department of Trauma & Orthopaedics. You will be based at the Queen Elizabeth Hospital.
Main duties of the job
You should have previous secretarial/administrative experience, preferably within an acute medical setting. Good written and verbal communication skills are essential together with good organisational and planning skills. You should possess RSA II typewriting/Audio/Word processing or have the equivalent level of experience or be working towards this. You should also have knowledge of a range of secretarial procedures and software programmes. An understanding of medical terminology would be advantageous. NVQ Level II in Business Administration is desirable.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care and Bensham Hospital all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
To develop close working relationships with secretarial colleagues and other staff within the Trauma & Orthopaedic department To ensure that all correspondence is typed and forwarded to health care professionals accurately and with care in order that the service users receive a quality service. To be involved in an ongoing training programme in line with your developing role To deal with sensitive information either through audio/digital dictation or indirectly through patient records in an appropriate manner, using skills such as confidentiality. Maintain and promote the professional image of the Trauma & Orthopaedic Services and Gateshead Health NHS Foundation Trust. Maintain patient confidentiality at all times in line with the Trust Information Management and Technology (IM&T) Information Security Policy. As part of a continually developing service you will be required to comment on policies and procedures. Work within the Terms and Conditions of Employment of your Trust Contract. Report incidents, accidents and defects according to Trust and Business Unit guidelines. To liaise with other healthcare agencies and departments, maintaining and developing good communication links. Working with Software programmes such as Winscribe, CareFlow, Medirota and any other systems required. Typing of copy clinical correspondence and ensuring any actions are carried out, VTC clinics of a confidential and often sensitive nature. Minute taking. Enquiries may include requests for test results and these should be referred to the relevant discipline personnel. Understand how to deal with complaints effectively and efficiently, ensuring any written complaints are referred to the appropriate staff in accordance with Trust policies and procedures. To undertake filing as required of hard copies and any electronic copies as appropriate in accordance with lean principles. To participate in Contact Appraisal. To collect and distribute medical records. Person Specification
Qualifications
Essential
RSA 2 in Typing or Word Processing or equivalent experience
Desirable
NVQ 2 Certificate in Business Administration or equivalent experience
Experience
Essential
Experience of working in NHS or healthcare environment 2 years experience of working in secretarial or office environment Experienced in using Microsoft Office packages
Desirable
Audio Typing Knowledge of Careflow system Understanding of medical terminology-
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