![Expedia, Inc.](https://media.trabajo.org/img/noimg.jpg)
Experience Measurement
2 months ago
Experience Insights Manager
Role Summary: This role will help Expedia define how it measures and understands the experiences our Partners have when using our products. Building from the ground up, this is a real opportunity to make your mark and drive an experience-focused culture across our Product teams - you'll be providing them with metrics, tools, and insights that they’ve never had before. You’ll be joining the Partner Advocacy team, whose remit is to identify and elevate experience improvement opportunities into Product teams, influence enhancement prioritization, and track problem resolution. We’re seeking a data-driven Insights manager who can blend quantitative measures and qualitative insight and is able to galvanize cross-functional teams to drive the implementation and ongoing optimization of Partner experience measurement at Expedia.
What you’ll do:
- Collaborate and align with Product teams to define priority areas for Partner experience measurement.
- Help define the right metrics to measure Partner attitudes and behaviors when using Expedia’s Products, including Expedia’s attitudinal measures of Delight, Usability, Ease, and Trust (DUET).
- Lead thinking on experience measurement reporting frameworks and tools that allow teams to track and understand how the Partner experience is evolving.
- Enable teams to go ‘beyond the metric’ and understand associated qualitative feedback and underlying drivers of poor/neutral/great scores.
- Drive a cross-functional working group, including UX Research, Experience Management, CX Analytics, and Feedback Operations to deliver attitudinal and behavioral measurement instrumentation and experience reporting tools, communicating progress to Leadership ongoing.
- Drive an experience-focused culture in the Product team through evangelization of Partner experience metrics, trends, and opportunities.
- Develop deeper insights into what is behind experience metrics to help Product teams understand the specific pain points they need to solve for.
- Work with CX analytics to quantify the benefit of improving experience metrics at a macro and pain point level to enable prioritization decisions.
- Identify top experience opportunities to feed into Product planning cycles and influence prioritization.
- Define and set targets for experience metrics in partnership with CX Analytics and Product teams.
Who you are:
- Confident self-starter who can set direction, priorities, and goals for multiple stakeholder groups to achieve desired outcomes.
- Comfortable dealing with ambiguity, alternative points of view, and able to define a path forward that delivers the best outcomes.
- Experienced in Customer Experience measurement and driver analysis.
- Experienced in using NLP tools such as XM Discover, Medallia, or equivalent to mine customer feedback.
- Proven ability in driving awareness and understanding of customer experience opportunities - someone who can explain both the ‘what’ is happening and the ‘why’ it is happening.
- Ability to engage with and influence senior leadership to commit to driving experience improvement.
-
Visitor Experience Host
2 months ago
London, United Kingdom Adventure Experience Full timeWe are currently looking for Visitor Experience Hosts to come and join the team We are all about creating an exciting Adventure Golf experience the whole family can enjoy and are looking for charismatic and energetic Front of House Hosts to engage with our visitors and really bring our Adventure Golfing expedition to life! Engaging with our visitors to...
-
Visitor Experience Host
2 months ago
London, United Kingdom Adventure Experience Full timeWe are currently looking for Visitor Experience Hosts to come and join the team at: Jurassic Island Adventure Golf Harrow. An educational Adventure Golf journey, where Jurassic giants prowl amongst jungle vegetation and 18-hole’s of jaw-dropping Adventure Golf action. We are all about creating an exciting Adventure Golf experience the whole family can...
-
Experience Measurement
5 months ago
London, United Kingdom Expedia Group Full timeExperience Insights Manager Role Summary: This role will help Expedia define how it measures and understands the experiences our Partners have when using our products, Building from the ground up, this is a real opportunity to make your mark and drive an experience focused culture across our Product teams – you'll be providing them with metrics, tools and...
-
Measured Surveyor
3 months ago
London, United Kingdom Hunter Dunning Full timeLocation London - Type Permanent - Salary £30,000 - £40,000 + Travel + Bonus - Ref 13748 **Measured Surveyor Job in London / Remote Working** **Measured Surveyor job for a reputable multidisciplinary consultancy based in London / Remote Working. Our client is looking for a measured surveyor to carry out measured building surveys using Leica Total Station...
-
Measurement Partner
3 months ago
London, United Kingdom SAMBA TV Full timeLondon - Core Operations - Measurement Science / - International Full Time Employee / - Hybrid **At Samba TV, we are on a mission to fundamentally change television viewing for everyone. We are doing this by leveraging our data to enable advertisers to engage and measure TV viewers across all their devices. We have an amazing story with a unique perspective...
-
Performance Measurement Lead
2 months ago
London, United Kingdom Performics Full timeJob Description We are looking for a Measurement Lead to help take our digital measurement programme to the next level. Built on a foundation of product, engineering and partnerships with the big platforms, your role will be to drive the measurement agenda across our client set. As a key member of our team, you will be responsible for: Advanced...
-
Lead Measurement Strategist
2 weeks ago
London, Greater London, United Kingdom Performics Full timeJob Overview Performics is seeking a Measurement Strategy Lead to elevate our digital analytics initiatives. With a strong foundation in product development, engineering, and strategic partnerships, your mission will be to spearhead the measurement strategy across our diverse client portfolio. As an integral part of our organization, your...
-
Measurement & Evaluation Lead
3 months ago
London, United Kingdom Harnham Full timeINFO - SALARY: - £55000 - £65000 LOCATION London - JOB TYPE - Permanent **MEASUREMENT & EVALUATION LEAD (6 month maternity cover)** **UP TO £60,000** **HYBRID - SE1 LONDON - 2/3 days a week in the office** **THE COMPANY** This marketing agency is part of a well-known group, and works within corporate, brand, and health marketing. They work with...
-
Campaign Measurement Analyst
1 week ago
London, United Kingdom TEKsystems Full timeNEW CONTRACT POSITION Client: Top Media Company Duration: 6 Month likelihood of extension Inside IR35 Location: Fully Remote - the occasional day in the London office WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION We seek a skilled Campaign Measurement Analyst to join our team on a contract basis. In this role, you will interpret campaign...
-
Media Measurement Manager
3 months ago
London, United Kingdom dentsu Full timeJob Title: Media Measurement Manager Job Description: Introduction Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content,...
-
Campaign Measurement Analyst
1 week ago
London, United Kingdom Teksystems Full timeNEW CONTRACT POSITION Client: Top Media Company Duration: 6 Month likelihood of extension Inside IR35 Location: Fully Remote - the occasional day in the London office WE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION We seek a skilled Campaign Measurement Analyst to join our team on a contract basis. In this role, you will interpret campaign...
-
Performance Measurement Lead
2 months ago
London, United Kingdom Performics Full timeJob DescriptionWe are looking for a Measurement Lead to help take our digital measurement programme to the next level. Built on a foundation of product, engineering and partnerships with the big platforms, your role will be to drive the measurement agenda across our client set.As a key member of our team, you will be responsible for:Advanced Attribution...
-
Campaign Measurement Analyst
2 days ago
London, United Kingdom Teksystems Full timeNEW CONTRACT POSITION Client: Top Media CompanyDuration: 6 Month likelihood of extensionInside IR35Location: Fully Remote - the occasional day in the London officeWE CAN NOT PROVIDE SPONSORSHIP FOR THIS POSITION We seek a skilled Campaign Measurement Analyst to join our team on a contract basis. In this role, you will interpret campaign measurement results...
-
Culture Measurement Consultant
3 months ago
London, United Kingdom NatWest Group Full time**HR Consulting & Partnering**, **Human Resources**: **Culture Measurement Consultant**: London, United Kingdom Permanent Full Time R-00226523 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such...
-
Made to Measure Specialist
1 month ago
London, Greater London, United Kingdom HARRODS Full timeOur 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our...
-
Made to Measure Specialist
1 month ago
LONDON, United Kingdom HARRODS Full timeOur 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our...
-
Kitchen Measurement Specialist
2 weeks ago
London, Greater London, United Kingdom deVOL Kitchens Ltd Full timeAbout deVOL Kitchens:deVOL Kitchens is a prominent and esteemed kitchen design and manufacturing company in the UK, renowned for its quality and craftsmanship.Position Overview:We are looking for a dedicated, skilled, and experienced Kitchen Measurement Specialist to join our esteemed team. This role can be fulfilled on either a full-time or part-time...
-
Measurement Compliance Officer
2 weeks ago
London, Greater London, United Kingdom Kenyon Block Consultants Ltd Full timeAre you dedicated to maintaining precision and equity in measurement practices? If you possess a meticulous attention to detail, we invite you to explore an opportunity as a Measurement Compliance Officer with Kenyon Block Consultants Ltd. This role is integral to our operations and offers a chance to develop your career in a supportive environment.Key...
-
Blinds Fitter and Measurements Specialist
3 months ago
London, United Kingdom London blinds 4u Full timeJob Opportunity: Experienced Blinds Fitter and Measurements Specialist Are you a skilled and experienced Blinds Fitter with a keen eye for measurements? We have an exciting opportunity for you to join our team! Company: Blinds4u Position: Blinds Fitter and Measurements Specialist Location: London **Salary**: £28,000 - £33,000 per year Contract: Full...
-
Vpru Measurement Advisor
3 months ago
London, United Kingdom International Rescue Committee Full time**Requisition ID**: req46939 **Job Title**: VPRU Measurement Advisor **Sector**: Measurement **Employment Category**: Regular **Employment Type**: Full-Time **Gross Compensation**:New York, NY HQ USA: USD 94,000.00 - 98,000.00 Annually London, UK: GBP 54,000.00 - 63,190.00 Annually **Work Arrangement**: Open to Remote **Job Overview**: The Violence...