ServiceNow Network SME

3 months ago

London, United Kingdom Amber Labs Full time

ServiceNow Network SME

Please note Current SC is required for this role

The Company: 

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

Job Summary:

The ServiceNow Subject Matter Expert (SME) will be responsible for providing expert-level support, guidance, and solutions related to the ServiceNow platform. This role requires extensive knowledge and experience in ServiceNow development, implementation, administration, and integration. The SME will collaborate with cross-functional teams to ensure the platform meets business requirements and enhances operational efficiency.

Key Responsibilities:

Serve as the primary point of contact for all ServiceNow-related matters, providing expert advice and solutions.

Lead the design, development, and deployment of ServiceNow applications and modules.

Customize ServiceNow applications and facilitate their integration with existing systems.

Develop and implement ServiceNow workflows, business rules, UI policies, client scripts, and other platform customizations.

Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.

Conduct regular platform health checks, performance tuning, and optimization.

Provide training and mentoring to team members and end-users on ServiceNow best practices and functionalities.

Stay updated on ServiceNow releases and industry trends to ensure the platform remains current and effective.

Troubleshoot and resolve complex technical issues related to the ServiceNow platform.

Develop and maintain documentation, including technical specifications, user guides, and SOPs.

Benefits:

Join a rapidly expanding start-up where personal growth is a part of our DNA.

Benefit from a flexible work environment focused on deliverable outcomes.

Receive private medical insurance through Aviva.

Enjoy the benefits of a company pension plan through Nest.

25 days of annual leave plus UK bank holidays.

Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.

Participate in a generous employee referral program.

A highly collaborative and collegial environment with opportunities for career advancement.

Be encouraged to take bold steps and embrace a mindset of experimentation.

Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

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