ServiceNow Technical Consultant

2 weeks ago

London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time
About the Role

We are seeking a highly skilled Technical Consultant to join our team at Konversational, a boutique consultancy specializing in ServiceNow solutions. As a Technical Consultant, you will play a key role in implementing ServiceNow for our clients, driving digital transformation and customer experience excellence.

Key Responsibilities
  • Lead the technical implementation of ServiceNow projects, ensuring seamless workflows and customer experiences.
  • Collaborate with architects and cross-functional teams to create and enhance features that drive usage, adoption, and value for our clients.
  • Develop extensive technical product expertise on ServiceNow solutions and capabilities, acting as a Subject Matter Expert (SME) on all ServiceNow technical solutions and offerings.
Requirements
  • Understanding of ServiceNow's Customer Service Management (CSM) products and services, as well as digital-based technologies.
  • Certified System Administrator in ServiceNow.
  • Experience working in CSM/Customer Experience environments.
  • Experience working in Agile/Scrum environments.
  • Development and/or consultancy experience with enterprise-level SaaS software solutions.
  • Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.
What We Offer

At Konversational, we offer a dynamic and exciting work environment, with opportunities to work alongside top-tier colleagues and push your own limits. We prioritize equality, fairness, and autonomy, giving our team members the freedom to make an impact and build the future together.

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