Customer Contact Centre Advisor

3 weeks ago

Hemel Hempstead, United Kingdom Hollywood Bowl Group Full time
Customer Contact Centre Advisor - Hemel Hempstead

About The Role

Are you a great communicator?

Are you passionate about delivering excellent customer service?

If so, then look no further

The Why...

As well as a competitive hourly rate you’ll also receive the following non-contractual benefits:

  • Monthly Bonus Scheme
  • Great incentives throughout peak times
  • Free games vouchers
  • 30% Discount on food and drink when visiting with friends and family
  • Team Member of the Month awards
  • Long Service Awards
  • Contributory Pension Scheme (after a qualifying period)
  • Access to our Employee Assistance Programme (EAP), plus access to our dedicated Mental Health First Aiders

If you’re looking for a role that offers real pace and variety Hollywood Bowl Group is the place to be.

The What...

Our busy Contact Centre located in Hemel Hempstead, Hertfordshire takes between 1200 and 3000 calls a day from our customers and 4000+ calls at peak times of the year – that’s why we need highly motivated individuals who can work as part of our team to ensure that every call is answered quickly and professionally.

You’ll be selling and advising on our bowling experience to both current and potential customers through incoming and outgoing calls. You’ll recognise their needs to generate additional sales and ensure they receive the best offers. We answer calls from both our UK Hollywood Bowl and Puttstars centres, and also our 6 Splitsville sites in Canada.

As a Contact Centre Advisor you’ll need a confident and professional telephone manner and be motivated and enthusiastic to ensure you and your team are achieving and exceeding our targets. As a committed team player you’ll be flexible and dedicated at all times and you’ll ensure the best customer service is delivered to each and every customer.

If you’re a great communicator and passionate about delivering excellent customer service, Hollywood Bowl Group is definitely the place to be.

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with 74 centres across the UK and 13 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

  • Contact Centre Advisor

    5 months ago

    Hemel Hempstead, United Kingdom Haven Full time

    Contact Centre Advisor (5 month fixed term contract) Hemel Hempstead (Hybrid) Full Time - Flexi 37.5 hours a week Salary - Competitive We are looking for Contact Centre Advisors to join our fantastic team at Haven to give our guests great service through the busy summer period. As a Contact Centre Advisor, you will be joining one great team, proudly and...

  • Customer Contact Centre Advisor

    6 months ago

    Hemel Hempstead, United Kingdom Hollywood Bowl Group Full time

    **About the role** Are you a great communicator? Are you passionate about delivering excellent customer service? If so, then look no further! **The Why...** As well as a competitive hourly rate you'll also receive the following non-contractual benefits: - Monthly Bonus Scheme - Great incentives throughout peak times - Free Bowling - 30% Discount on...

  • Customer Contact Centre Advisor

    5 months ago

    Hemel Hempstead, United Kingdom Hollywood Bowl Group Full time

    **The Why, the What and the Who...**: Are you a great communicator? Are you passionate about delivering excellent customer service? If so, then look no further! **The Why...** As well as a competitive hourly rate you’ll also receive the following non-contractual benefits: - Monthly Bonus Scheme - Great incentives throughout peak times - Free games...

  • Customer Contact Centre Advisor

    6 months ago

    Hemel Hempstead, United Kingdom Hollywood Bowl Group Full time

    **The Why, the What and the Who...**: Are you a great communicator? Are you passionate about delivering excellent customer service? If so, then look no further! **The Why...** As well as a competitive hourly rate you’ll also receive the following non-contractual benefits: - Monthly Bonus Scheme - Great incentives throughout peak times - Free Bowling -...

  • Customer Contact Centre Advisor

    6 months ago

    Hemel Hempstead, United Kingdom Hollywood Bowl Group Full time

    **About the role** Are you a great communicator? Are you passionate about delivering excellent customer service? If so, then look no further! **The Why...** As well as a competitive hourly rate you'll also receive the following non-contractual benefits: - Monthly Bonus Scheme - Great incentives throughout peak times - Free games vouchers - 30% Discount...

  • Customer Contact Centre Advisor

    2 weeks ago

    Hemel Hempstead, United Kingdom Hollywood Bowl Group Full time

    About the role Are you a great communicator? Are you passionate about delivering excellent customer service?If so, then look no further!The Why...As well as a competitive hourly rate you'll also receive the following non-contractual benefits: Monthly Bonus Scheme Great incentives throughout peak times Free...

  • Customer Contact Centre Advisor

    3 weeks ago

    Hemel Hempstead, United Kingdom Hollywood Bowl Group Full time

    About the role Are you a great communicator? Are you passionate about delivering excellent customer service?If so, then look no further!The Why...As well as a competitive hourly rate you'll also receive the following non-contractual benefits: Monthly Bonus Scheme Great incentives throughout peak times Free...

  • Contact Centre Advisor

    5 months ago

    Hemel Hempstead, United Kingdom Butlin's Full time

    We are looking for Contact Centre Advisors to join us on a full time basis! Our office is based in Hemel Hempstead, and full time training in our office is given for this role. Once you're all set to go, we then work in a hybrid way with 2/3 days at home. Interviews will be on Friday 18th August. About Butlin’s At Butlin’s, we’re all about fun,...

  • Contact Centre Advisor

    5 months ago

    Hemel Hempstead, United Kingdom Warner Leisure Hotels Full time

    Warner Contact Centre Sales Advisor - Full Time 37.5 Hours and Part Time 16 hours available Who are we We’re Warner Leisure Hotels, a member of the award-winning Bourne Leisure family. What began as a holiday village in 1932 is now a collection of 15 hotels showcasing British history, food, music and theatre in stunning locations across England and North...

  • Customer Contact Centre Team Leader

    6 months ago

    Hemel Hempstead, United Kingdom Hollywood Bowl Group Full time

    **The Why, the What and the Who...**: Are you a highly motivated leader, able to drive and encourage your team's success? Are you looking for an employer that will invest in you and develop your career further? Are you looking for a business that is financially stable and has very exciting growth plans? If so, then look no further! **The...

  • Contact Centre Advisor

    5 months ago

    Hemel Hempstead, United Kingdom Warner Leisure Hotels Full time

    Warner Contact Centre Sales Advisor - Full Time - 37.5 hours Who are we We’re Warner Leisure Hotels, a member of the award-winning Bourne Leisure family. What began as a holiday village in 1932 is now a collection of 15 hotels showcasing British history, food, music and theatre in stunning locations across England and North Wales. Importantly too, we’re...

  • Contact Centre Advisor

    6 months ago

    Hemel Hempstead, United Kingdom Warner Leisure Hotels Full time

    Warner Contact Centre Sales Advisor - Part Time 16 hours Who are we We’re Warner Leisure Hotels, a member of the award-winning Bourne Leisure family. What began as a holiday village in 1932 is now a collection of 15 hotels showcasing British history, food, music and theatre in stunning locations across England and North Wales. Importantly too, we’re...

  • Customer Advisor

    6 months ago

    Hemel Hempstead, United Kingdom Eckoh UK Ltd Full time

    Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences. Our large...

  • Contact Centre Team Leader

    6 months ago

    Hemel Hempstead, United Kingdom Away Resorts Full time

    **What we need, in a nutshell** We’re looking for a Team Leader who will support and inspire our contact centre team to deliver delight to all that get in touch, whether it be answering queries, preparing them for getting the most out of their upcoming holiday with us, making holiday sales, managing the aftersales process and achieving revenue...

  • Customer Service Centre Manager

    4 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Thrive Homes Full time

    Job Title: Customer Service Centre ManagerJob Summary: We are seeking a highly skilled Customer Service Centre Manager to lead our customer service operations across various contact channels. The successful candidate will be responsible for managing a dynamic team, driving customer satisfaction, and ensuring exceptional customer experience.Key...

  • Customer Service Centre Lead

    4 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Thrive Homes Full time

    Job Title: Customer Service Centre LeadJob Summary: We are seeking a highly skilled Customer Service Centre Lead to oversee our customer service operations across various contact channels. The ideal candidate will have a proven track record of delivering exceptional customer service and leading dynamic teams.Key Responsibilities:Train and mentor customer...

  • Customer Service Representative

    2 weeks ago

    Hemel Hempstead, Hertfordshire, United Kingdom Hollywood Bowl Group Full time

    The role of Customer Contact Centre Advisor at Hollywood Bowl Group involves selling and advising on our bowling experience to customers through incoming and outgoing calls. About the JobThis is a fast-paced role where you will be working as part of a team to answer customer calls, recognising their needs to generate additional sales and ensure they receive...

  • Customer Resolution Advisor

    5 months ago

    Hemel Hempstead, United Kingdom Evri Full time

    At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that. We’re here for the first step, the next...

  • Customer Service Centre Manager

    4 weeks ago

    Hemel Hempstead, United Kingdom Thrive Homes Full time

    9-10 Month Fixed Term Contract Full Time, 37 hours per week (Monday – Friday, Flexibility Negotiable) Are you passionate about delivering exceptional customer service and ready to lead a dynamic team? Thrive is looking for a dedicated Customer Service Centre Manager to oversee our customer service operations across various contact channels (digital...

  • Customer Service Centre Manager

    1 month ago

    Hemel Hempstead, United Kingdom Thrive Homes Full time

    9-10 Month Fixed Term Contract Full Time, 37 hours per week (Monday – Friday, Flexibility Negotiable) Are you passionate about delivering exceptional customer service and ready to lead a dynamic team? Thrive is looking for a dedicated Customer Service Centre Manager to oversee our customer service operations across various contact channels (digital...