![Evri](https://media.trabajo.org/img/noimg.jpg)
Customer Resolution Advisor
3 months ago
At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.
We’re here for the first step, the next step, and the big step.
You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you _feel_ what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.
Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply
Here at Evri, our busiest time of year is just around the corner, we call it peak With over 500 million parcels coming through our depots and hubs, it’s no surprise that we need extra helping hands across the network to help us meet the demand,
We are looking for several **Customer Resolution Advisors** to join us at our **Hemel Hempstead** depot**, **to support us during our busy and exciting time over our Peak period**.** You’ll work across varying shift patterns including weekend working, carried out on a rota basis & working hours will be between 8am-6pm.
Monday 25th September
Monday 2nd October
Monday 9th October
Monday 16th October
Monday 23rd October
Monday 30th October
You must be able to commit to two weeks training from this date.
You will receive excellent on the job training & your salary will be **£21,861.84 + Company Benefits**
Key responsibilities will include:
- Prioritise and clear the UP queue having contacted clients and customers to establish correct addresses / label / packaging issues
- Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer
- Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
- Investigate queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer
What we need from you:
We are looking for people with exceptional customer service skills preferably from a call centre environment.
You will be the point of contact for our customers ensuring their query is resolved quickly and professionally so you must be able to work in a fast-paced environment & have excellent communication skills. Most importantly you will be courteous, friendly and helpful, taking ownership of all enquiries, striving to find first time resolution for all customer queries.
Other key skills:
- Must be competent with Microsoft Office
- Ability to prioritise workload & multitask
- Experience of end to end enquiry case management
- A clear & confident communicator
We will be holding** Assessment Centres** the** W/C 21st August**. If you have been referred by a friend, don't forget to complete their details when you apply
We encourage flexible working to fit your individual needs, as well as the team’s - that could be from the office, from home or a mixture of both.
We also offer excellent benefits such as pension, a range of retailer discounts from our clients and much more
At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We’re excited for the future. Let’s deliver it together.
Reference Number: HER919361-3197498
Location: Hemel Hempstead
-
Customer Service Advisor
3 months ago
Hemel Hempstead, United Kingdom Getfix Ltd Full time**Job Opportunity: Office Admin - Engineer Diary Planning** Are you a highly organised and customer-focused individual with a knack for efficient scheduling and exceptional communication skills? We have an exciting opportunity for you to join our team as a Office Advisor specialising in Engineer Diary Planning. If you thrive in a fast-paced environment,...
-
Customer Support Advisor
3 months ago
Hemel Hempstead, United Kingdom Vanarama Full time**About the role**: At Vanarama, we've been driving customer service and ecommerce innovation forward for 19 years. Today, we're an industry-leading vehicle leasing company and a proud part of the Auto Trader Group. The creativity and commitment of our people have taken us a long way. Join them as a Customer Support Advisor and take us, as well as your...
-
Customer Service Advisor
3 months ago
Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time**Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....
-
Customer Service Advisor
3 months ago
Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time**Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....
-
Customer Service Advisor
3 months ago
Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time**Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....
-
Customer Service Advisor
3 months ago
Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time**Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....
-
Customer Service Advisor
3 months ago
Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time**Who we are** We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast....
-
Customer Advisor
3 months ago
Hemel Hempstead, United Kingdom Eckoh UK Ltd Full timeEckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences. Our large...
-
Customer Advisor
3 months ago
Hemel Hempstead, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.75 (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q Hemel Hempstead** We believe anyone can improve their home to make life...
-
Customer Advisor
3 months ago
Hemel Hempstead, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** **B&Q Hemel Hempstead** We believe anyone can improve their home to make life...
-
Resolution Administrator
3 months ago
Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full timeWe are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also...
-
Resolution Administrator
3 months ago
Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full timeWe are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also...
-
Resolution Executive
3 months ago
Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full timeWe are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also...
-
Resolution Administrator
3 months ago
Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full timeWe’re The Dispute Service (TDS) and we operate the leading and longest serving deposit protection schemes in the UK. We’re passionate about providing letting agents, landlords and tenants with rental deposit protection, and we provide free resolution services should issues arise. This is a fantastic opportunity to join our dynamic Resolution team who...
-
Resolution Administrator
3 months ago
Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full timeWe’re The Dispute Service (TDS) and we operate the leading and longest serving deposit protection schemes in the UK. We’re passionate about providing letting agents, landlords and tenants with rental deposit protection, and we provide free resolution services should issues arise. This is a fantastic opportunity to join our dynamic Resolution team who...
-
Customer Service Advisor
3 months ago
Hemel Hempstead, United Kingdom Zoom Recruitment Services Full timeAn Inbound Customer Sales Advisor is required for a successful trade company based in the Hemel Hempstead area. You will be handling a high number of inbound customer calls, processing sales orders, answering enquiries and resolving complaints appropriately. As a Customer Sales Advisor you will maintain an excellent customer service level and communicate...
-
Customer Support Advisor
3 months ago
Hemel Hempstead, United Kingdom Trinity Estates Property Management Full timeKeen for that work life balance? We are offering flexible working patterns and can accommodate your needs! Would you prefer to work school hours, or prefer part-time hours to suit your personal circumstances? Then this may be the role for you! We would love to hear from you if you are interested in joining our fantastic Customer Support team! **Customer...
-
Customer Support Advisor
3 months ago
Hemel Hempstead, United Kingdom Trinity Estates Property Management Full timeKeen for that work life balance? We are offering flexible working patterns and can accommodate your needs! Would you prefer to work school hours, or prefer part-time hours to suit your personal circumstances? Then this may be the role for you! We would love to hear from you if you are interested in joining our fantastic Customer Support team! **Customer...
-
Customer Service Advisor
2 months ago
Hemel Hempstead, United Kingdom NHS Professionals Full time**About The Role**: **If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.** **Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture...
-
Christmas Customer Advisor
3 months ago
Hemel Hempstead, United Kingdom Boots Full timeSummary Job Reference: - 211540BR Hemel Hempstead, Marlowes Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Hemel Hempstead, Marlowes store. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience,...