IT Application Support Analyst

7 months ago

Leicester, United Kingdom Hastings Direct Full time

Welcome to Hastings Direct – From our Group HR Director Pam Angel   

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. 

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

Job Details  

Responsible for triaging, analysing, resolving or escalating and remediating incidents ensuring these are maintained and managed in a timely manner.  Responding to contacts received into I&A team through multiple channels and ensuring all incidents, tasks and requests are accurately logged and either resolved or assigned promptly to the correct peer or resolver group. Ensure colleagues and stakeholders are kept informed and any escalation or collaborative working to resolve or remediate is completed promptly with accurate logging, updates and assigning of items. Raise defects and work collaboratively with Product Owners and Change teams to understand root cause, remediation and resolution.  Raise ServiceNow Problem records to manage recovery of recurring incidents  Proactively develop and share best practises across appropriate areas of the Service Desk and the wider IT teams to enable continuous improvement. 

Skills we would love you to have

Practical knowledge and understanding of front-end Guidewire and/or Digital knowledge (Screen navigation, Messages/Batches). Understanding of business processes for our colleagues and customers including in Commercial, Digital, Retail and Underwriting. Excellent communication skills, able to flex their communication style into both technical and non-technical language.  A desire to understand issues in more detail so they can be fixed and remediated as quickly as possible. A proactive attitude and who will troubleshoot problems and consistently deliver to a high standard .  Awareness of Azure and how it is used in the business and our monitoring tools such as Dynatrace and how this can be used to understand issues and their root cause.

What we offer   

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably we are unable to offer sponsorship for this role

Reward  

Salary – Attractive salary based on experience (pay reviews also completed each year) 

Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme  - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance. 

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. 

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. 

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 

There's more – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. 

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart. 


Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Job posting end date:

26/06/2024

  • Application Support Analyst

    3 days ago

    Leicester, Leicester, United Kingdom 360 Dot Net Limited Full time

    Are you passionate about delivering exceptional technical support? Do you have a strong analytical mind and excellent problem-solving skills?About the RoleWe are seeking a highly skilled Application Support Analyst to join our dynamic team at 360 Lifecycle. As an Application Support Analyst, you will be responsible for identifying, troubleshooting, and...

  • Service Desk Analyst

    2 weeks ago

    Leicester, United Kingdom Fruition IT Resources Limited Full time

    Job Description Job Title: Service Desk AnalystLocation: Leicester, UKSalary: £27,000 + Excellent Benefits Why Apply? Are you passionate about providing top-tier technical support? As a Service Desk Analyst, you'll be a key part of the dedicated IT service team, delivering exceptional support across the organisation. This permanent role offers a...

  • Service Desk Analyst

    1 month ago

    Leicester, United Kingdom Fruition IT Resources Limited Full time

    Job Description Job Title: Service Desk AnalystLocation: Leicester, UKSalary: £27,000 + Excellent Benefits Why Apply? Are you passionate about providing top-tier technical support? As a Service Desk Analyst, you'll be a key part of the dedicated IT service team, delivering exceptional support across the organization. This permanent role offers a...

  • Software Support Analyst

    2 weeks ago

    Leicester, United Kingdom Tba Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Service Desk Analyst

    2 weeks ago

    Leicester, United Kingdom Fruition IT Resources Limited Full time

    Job DescriptionJob Title: Service Desk AnalystLocation: Leicester, UKSalary: £27,000 + Excellent BenefitsWhy Apply?Are you passionate about providing top-tier technical support? As a Service Desk Analyst, you'll be a key part of the dedicated IT service team, delivering exceptional support across the organisation. This permanent role offers a unique...

  • Software Technical Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an...

  • Software Technical Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support AnalystHere at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts;You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Software Support Analyst

    2 weeks ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support AnalystHere at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts;You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Software Support Analyst

    1 day ago

    Leicester, United Kingdom TBA Group Full time

    Job Description 1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support AnalystHere at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts;You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Software Support Analyst

    2 weeks ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support AnalystHere at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts;You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Software Support Analyst

    6 days ago

    Leicester, United Kingdom Tba Group Full time

    Job Description 1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an...

  • Software Support Analyst

    2 weeks ago

    Leicester, UK, Leicestershire, United Kingdom TBA Group Full time

    1st Line Software Support AnalystHere at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts;You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Network Support Analyst

    7 hours ago

    Leicester, Leicester, United Kingdom CV-Library Full time

    Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team in Leicester. As a Service Desk Analyst, you will be responsible for providing excellent support to our customers, working closely with senior IT members and managing new starters and leavers from a technical perspective.Main Responsibilities:Act as the first point of contact on...

  • Senior Service Desk Analyst/Team Lead

    3 weeks ago

    Leicester, United Kingdom Fruition IT Resources Limited Full time

    Job Description Job Title: Senior Service Desk Analyst/Team LeadLocation: Leicester, UKSalary: £34,000 + Excellent Benefits Why Apply? Are you ready to lead a dedicated IT service team? As a SSenior Service Desk Analyst/Team Lead, you'll guide a dynamic service desk team to deliver exceptional tech support across the organisation. This permanent...

  • Service Desk Analyst

    2 weeks ago

    Leicester, United Kingdom Charles Simon Associates Ltd Full time

    Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Leicester Charles Simon Associates are currently looing for a Service Desk Analyst on a permanent basis for our prestigious market leader based in Leicester. This is an opportunity to work for a business that is at...