Software Support Analyst

2 weeks ago


Leicester UK, Leicestershire, United Kingdom TBA Group Full time

1st Line Software Support Analyst


Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.


What are we looking for in our 1st Line Software Support Analysts;


You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work calmly and efficiently. You will work proactively both independently and as part of a team delivering high quality outputs and driving operational and customer service excellence.


After a period of initial training and future progression, the role will require working as part of a 24x7 shift team (including bank holidays and out- of-hours)


  • Application Maintenance/Support experience
  • Experience of working in a IT Service Management environment and ideally with ITIL exposure
  • Someone comfortable working with both Linux and Windows operating systems
  • Someone that has the ability to diagnose issues in complex software applications by working through log files / interpretation of data
  • Basic SQL knowledge
  • Strong computing literacy skills


As a key player within the Service Delivery function, you will be involved in the maintenance, and support of our Warehouse Management and Terminal Operating Systems. TBA are proud to play our part in supporting global trade and enabling supply chain operations of our customers in the UK.


To work within an ITIL best practice framework to provide Technical Application Support services for TBA Warehouse & Port Products & Services.


Key Responsibilities of a 1st Line Software Support Analyst;


  • Triage of Support Tickets and Phone Calls
  • Troubleshooting, diagnosing, and resolving of application & database related technical issues within a SQL, Web & Server Process environment
  • Being first point of contact via phone, email and customer portal. Managing customer liaison, pro-active feedback and responding to customer queries from ticket creation to resolution
  • Assignment and follow-up with 2nd Line Application Support Engineers , Development Leads, and 3rd parties where necessary
  • Flagging common issues for problem investigation and resolution
  • Linking of recurring Incidents to open Problems
  • Daily/weekly monitoring checks on customer systems as per schedule
  • Logging and organising hardware maintenance incidents with 3rd party vendors
  • Recurring activity / data requests from customers
  • Review TBA Leicester’s 3rd party support contracts and flag when renewal is required
  • Creating and championing Knowledge for common issues
  • Maintaining system and operational documentation


What we offer;


  • Salary: £negotiable, depending on skills and experience
  • Pension up to 6 % matched contribution
  • Private Health Insurance - BUPA
  • Cash Plan - BUPA
  • Life assurance 3 x Salary
  • Flexible/hybrid working culture
  • Employee discount scheme with retailers


So, why not join us as a 1st Line Software Support Analyst


TBA Group is a leading international provider of software and services for ports, terminals, and warehouses with over 150 live installations worldwide. We aim to support our customers during the entire life cycle of their operation from design to implementation to optimisation of their operation. We believe that simplicity lies at the heart of performance of container and bulk terminals. We distinguish ourselves from other firms, by applying state-of-the-art tools such as simulation and emulation allowing our customers to make decisions based on data.


You will be working with people of diverse talents and backgrounds. As we are committed to growing our people, we will provide you with opportunities that broaden your knowledge and strengthen your professional & technical skills. Working at TBA, over your career, you will be presented with opportunities to visit and work at customer and other TBA company locations, both within the UK and internationally.


  • Service Desk Analyst

    1 month ago


    Leicester, UK, Leicestershire, United Kingdom TBA Group Full time

    Service Desk Analyst (Software Support)Here at the TBA Group we are looking to recruit a 1st Line Service Desk Analyst on a permanent basis in Leicester. What are we looking for in our Service Desk Analyst; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work calmly and...


  • Leicester, UK, Leicestershire, United Kingdom TBA Group Full time

    Automation Test AnalystTBA is a highly renowned organisation that is part of a multi-national group of companies and promotes a creative and dynamic work environment is looking to recruit an Automation Test Analyst for our Terminal Operating Systems (TOS) team on a permanent basis in Leicester.This organisation produces market leading, large-scale,...

  • IT Change Analyst

    3 weeks ago


    Leicester, UK, Leicestershire, United Kingdom Generative Full time

    Job Alert: IT Change Analyst – Leicester or Northampton, UKAre you ready to play a pivotal role in one of the UK’s leading insurance companies? Join the Change the Business team as an IT Change Analyst and drive innovation and adaptability across the organisation.What You’ll DoAs an IT Change Analyst, you’ll ensure seamless integration of IT and...


  • Leicester, UK, Leicestershire, United Kingdom Harnham Full time

    Senior Credit Strategy AnalystUp to £55,000HybridLeicesterAbout the CompanyI am hiring a Senior Credit Risk Strategy Analyst for a leading business based in Leicester. Within this role, you will be bringing your credit risk strategy experience across acquisitions and existing customer management, to support the increase of revenue and profitability using...


  • Leicester, UK, Leicestershire, United Kingdom CloudCall Full time

    Our core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers.Are you ready for the challenge?What are we all about?At...

  • IT Admin Support

    1 month ago


    Leicester, UK, Leicestershire, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Position: IT Admin SupportLocation: ONSITE, Leicester, UKSalary: £25K - £28K (Depending on work experience)Employment Type: Full-Time, Monday to Friday 9am to 5pmPlease note: We are unable to accept student or graduate visas for this positionDepartment: AdministrationReporting to: IT DepartmentPurpose of the Role:To...


  • Leicester, UK, Leicestershire, United Kingdom Pertemps Network Group Full time

    Job Role: Lead Automation Engineer Salary: 50k-55k D.O.ELocation: Locations: Hinckley, Leicestershire and various client sites across the UK (HYBRID) Monday- Friday Join Our Team as a Lead Automation Engineer!Are you a passionate engineer with a knack for automation? We're seeking a Lead Automation Engineer to join our dynamic team and drive innovation...


  • Leicester, UK, Leicestershire, United Kingdom Mirai Talent Full time

    Senior Integration Engineer1 day per week in the officeThis is a brand new and exciting role to take ownership of the integration strategy at a FTSE company with bold ambitions for their technology appointment after their appointment of a CIO earlier in the year. They are a Microsoft house so technologies will be centred around Azure however they're...

  • Payroll Administrator

    2 weeks ago


    Leicester, UK, Leicestershire, United Kingdom Gleeson Recruitment Group Part time

    Payroll AdministratorPermanentPart time -20 hours£27,000 pro rataLeicesterPermanent Part Time Payroll Opportunity!I have a new part-time, permanent payroll opportunity to join a large successful Leicester based business as their Payroll Administrator supporting in the completion of the full cycle of their monthly payroll. The role is hybrid and the hours...


  • Leicester, UK, Leicestershire, United Kingdom impact academy Full time

    We are seeking a passionate and skilled IT Tutor to join our team. The ideal candidate will have expertise in programming languages like Python, web design, app development, and game development, with a talent for teaching and inspiring students. As an IT Tutor, you will guide learners through hands-on projects, fostering their creativity and technical...


  • Leicester, UK, Leicestershire, United Kingdom Pertemps Network Group Full time

    Job role: Financial Planning AdministratorSalary: 23k-28k Location: LeicesterWhy Join Us?• Competitive salary• Workplace pension with provider and funds• 23 days holiday allowance, plus public holidays• Holiday scheme allowing for purchase or sale of up to 5 days holiday entitlement per year• Private medical scheme following successful completion...

  • Accounts Senior

    2 weeks ago


    Leicester, UK, Leicestershire, United Kingdom The Accountancy Recruiters Full time

    Hours: Full timeSalary: Competitive + BenefitsType: Permanent This is a varied role that will cover all aspects of accountancy, from management accounts to limited company financial statements on clients within a wide spectrum of industries. In addition to preparing business accounts, there is the opportunity to be involved in more specialist areas,...

  • Estate Surveyor

    3 weeks ago


    Leicester, UK, Leicestershire, United Kingdom Topps Tiles Full time

    There’s plenty about Topps Group that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect...


  • Leicester, UK, Leicestershire, United Kingdom Employal Full time

    Technical Sales RepUp to £45,000 + uncapped commissionMonday – Friday 09:00 -17:00 flexibleLeicester, hybrid My client is a leading innovator in design manufacturing and cutting-edge technology. With a commitment to precision, performance, and reliability, they deliver advanced technical solutions that supports industries across the globe. From medical...


  • Leicester, UK, Leicestershire, United Kingdom Cool Motion Full time

    Job Opportunity: Join Our Team as a Group Financial ControllerAre you a seasoned financial expert ready to take the reins of a dynamic and growing company? We are searching for an exceptional Financial Controller to lead our financial operations, ensuring precision in reporting and the implementation of robust financial controls. This pivotal role...

  • Academic Coordinator

    1 month ago


    Leicester, UK, Leicestershire, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of LondonPosition: Academic CoordinatorSalary: £30,000 per annumLocation: ON-SITE, Leicester, UKEmployment Type: Full-Time, Monday to FridayAbout the Elizabeth School of London:The Elizabeth School of London (ESL) is a leading higher education provider committed to delivering relevant, high-quality programmes on campuses across six...

  • Research Analyst

    3 weeks ago


    Loughborough, UK, Leicestershire, United Kingdom Intellect Group Full time

    Role: Research ScientistLocation: Loughborough, LeicestershireSalary: £28k-£32kAre you ready to make a difference in cutting-edge scientific research? This is your opportunity to join a dynamic team at the forefront of in vivo research, working on groundbreaking studies that impact real-world advancements. Why You Should Apply:Work hands-on with advanced...

  • Bid Manager

    4 weeks ago


    Hinckley, UK, Leicestershire, United Kingdom Holovis International Full time

    About the Role: As the Commercial Bid Manager, you will be responsible for managing the end-to-end bid process, ensuring the preparation of competitive and compelling proposals that meet client requirements and support our business growth.Key Responsibilities:Lead and coordinate the bid process from initial enquiry to final submission, ensuring all deadlines...

  • DSpace Integration

    3 weeks ago


    Hinckley, UK, Leicestershire, United Kingdom Emotiv Technical Recruitment Full time

    DSpace Integration & Validation EngineerJob role overview: To allow for the introduction of new and exciting automotive technology across our range of vehicles, the Electrical and Electronic Systems team is looking to bring in an Integration and Validation SME with dSPACE systems and real time control unit (closed loop) HIL test experience to support...

  • Back End Developer

    3 weeks ago


    Hinckley, UK, Leicestershire, United Kingdom Skillsearch Full time

    Backend Developer – Real-Time SystemsWe are seeking an experienced Backend Developer to design and implement cutting-edge backend systems supporting real-time, interactive experiences. Leveraging your expertise in Postgres, WebSockets, REST APIs, and microservices, you will play a key role in crafting immersive, high-performance solutions. You’ll...