Software Support Analyst

1 week ago

Leicester, United Kingdom TBA Group Full time

1st Line Software Support Analyst


Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.


What are we looking for in our 1st Line Software Support Analysts;


You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work calmly and efficiently. You will work proactively both independently and as part of a team delivering high quality outputs and driving operational and customer service excellence.


After a period of initial training and future progression, the role will require working as part of a 24x7 shift team (including bank holidays and out- of-hours)


  • Application Maintenance/Support experience
  • Experience of working in a IT Service Management environment and ideally with ITIL exposure
  • Someone comfortable working with both Linux and Windows operating systems
  • Someone that has the ability to diagnose issues in complex software applications by working through log files / interpretation of data
  • Basic SQL knowledge
  • Strong computing literacy skills


As a key player within the Service Delivery function, you will be involved in the maintenance, and support of our Warehouse Management and Terminal Operating Systems. TBA are proud to play our part in supporting global trade and enabling supply chain operations of our customers in the UK.


To work within an ITIL best practice framework to provide Technical Application Support services for TBA Warehouse & Port Products & Services.


Key Responsibilities of a 1st Line Software Support Analyst;


  • Triage of Support Tickets and Phone Calls
  • Troubleshooting, diagnosing, and resolving of application & database related technical issues within a SQL, Web & Server Process environment
  • Being first point of contact via phone, email and customer portal. Managing customer liaison, pro-active feedback and responding to customer queries from ticket creation to resolution
  • Assignment and follow-up with 2nd Line Application Support Engineers , Development Leads, and 3rd parties where necessary
  • Flagging common issues for problem investigation and resolution
  • Linking of recurring Incidents to open Problems
  • Daily/weekly monitoring checks on customer systems as per schedule
  • Logging and organising hardware maintenance incidents with 3rd party vendors
  • Recurring activity / data requests from customers
  • Review TBA Leicester’s 3rd party support contracts and flag when renewal is required
  • Creating and championing Knowledge for common issues
  • Maintaining system and operational documentation


What we offer;


  • Salary: £negotiable, depending on skills and experience
  • Pension up to 6 % matched contribution
  • Private Health Insurance - BUPA
  • Cash Plan - BUPA
  • Life assurance 3 x Salary
  • Flexible/hybrid working culture
  • Employee discount scheme with retailers


So, why not join us as a 1st Line Software Support Analyst


TBA Group is a leading international provider of software and services for ports, terminals, and warehouses with over 150 live installations worldwide. We aim to support our customers during the entire life cycle of their operation from design to implementation to optimisation of their operation. We believe that simplicity lies at the heart of performance of container and bulk terminals. We distinguish ourselves from other firms, by applying state-of-the-art tools such as simulation and emulation allowing our customers to make decisions based on data.


You will be working with people of diverse talents and backgrounds. As we are committed to growing our people, we will provide you with opportunities that broaden your knowledge and strengthen your professional & technical skills. Working at TBA, over your career, you will be presented with opportunities to visit and work at customer and other TBA company locations, both within the UK and internationally.

  • Software Support Analyst

    6 days ago

    Leicester, United Kingdom Tba Group Full time

    Job Description 1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an...

  • Software Support Analyst

    2 weeks ago

    Leicester, United Kingdom Tba Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support AnalystHere at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts;You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Software Support Analyst

    2 weeks ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support AnalystHere at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts;You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Software Support Analyst

    1 day ago

    Leicester, United Kingdom TBA Group Full time

    Job Description 1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment...

  • Software Support Analyst

    2 weeks ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support AnalystHere at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts;You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Software Technical Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an...

  • Software Technical Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an...

  • IT Support Specialist

    3 weeks ago

    Leicester, Leicester, United Kingdom Jonas Software Full time

    Job Title: Technical Support AnalystWe are seeking a Technical Support Analyst to join our team at Jonas Software. This is a full-time position based in Leicester, UK.About the Role:The successful candidate will be responsible for providing technical support to our customers, promoting and maintaining a high-quality, professional service-oriented company...

  • Senior IT Technical Support Specialist

    1 month ago

    Leicester, Leicester, United Kingdom Jonas Software Full time

    About the PositionWe are seeking a highly skilled Technical Support Analyst to join our team at MCR Systems Ltd. This is a fantastic opportunity to work with a leading provider of EPOS Systems integration for the hospitality, catering, and leisure markets.Job ResponsibilitiesServe as a key member of our Helpdesk team, providing 1st Line support to...

  • Software Application Support Professional

    1 week ago

    Leicester, Leicester, United Kingdom 3tc Software Limited Full time

    About the RoleWe are seeking a highly skilled AWS Support Engineer to join our operations team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our software applications and managed service solutions.

  • Helpdesk Operations Manager

    3 weeks ago

    Leicester, Leicester, United Kingdom Jonas Software Full time

    Job Summary:We are seeking an experienced Technical Support Analyst to join our team in Leicester, UK. This is a challenging role that requires strong technical skills, excellent communication, and a commitment to delivering high-quality customer service.About the Role:The Technical Support Analyst will work closely with the Professional Services teams to...

  • Technical Software Support Specialist

    3 weeks ago

    Leicester, Leicester, United Kingdom Penguin Recruitment Full time

    Software Applications Analyst - Lutterworth (Hybrid)CTJ71Salary: £28,000 - £32,000This role presents an exceptional opportunity to become part of a leading provider in the building energy rating industry, dedicated to promoting energy efficiency and sustainability through innovative software solutions.We are seeking a skilled Technical Software Support...

  • Technical Services Engineer

    3 weeks ago

    Leicester, Leicester, United Kingdom Jonas Software Full time

    Job Description:We are currently seeking a highly skilled Technical Support Analyst to join our team in Leicester, UK. The ideal candidate will have previous experience in IT support and excellent communication skills.Responsibilities:Serve as 1st Line support within the Helpdesk team.Promote and maintain a high quality, professional, service-oriented...

  • Automation Test Analyst

    6 days ago

    Leicester, United Kingdom Tba Group Full time

    Job Description Automation Test Analyst TBA is a highly renowned organisation that is part of a multi-national group of companies and promotes a creative and dynamic work environment is looking to recruit an Automation Test Analyst for our Terminal Operating Systems (TOS) team on a permanent basis in Leicester.This organisation produces market leading,...

  • IT Analyst

    1 week ago

    Leicester, United Kingdom Generative Full time

    Job Alert: IT Change Analyst – Leicester or Northampton, UK Are you ready to play a pivotal role in one of the UK’s leading insurance companies? Join the Change the Business team as an IT Change Analyst and drive innovation and adaptability across the organisation. As an IT Change Analyst, you’ll ensure seamless integration of IT and...

  • Service Desk Analyst

    2 weeks ago

    Leicester, United Kingdom Tba Group Full time

    Service Desk Analyst (Software Support) Here at the TBA Group we are looking to recruit a 1st Line Service Desk Analyst on a permanent basis in Leicester.What are we looking for in our Service Desk Analyst; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work calmly and...