Software Technical Support Analyst

1 week ago

Leicester, United Kingdom TBA Group Full time

1st Line Software Support Analyst
Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.

What are we looking for in our 1st Line Software Support Analysts;

You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work calmly and efficiently. You will work proactively both independently and as part of a team delivering high quality outputs and driving operational and customer service excellence.

After a period of initial training and future progression, the role will require working as part of a 24x7 shift team (including bank holidays and out- of-hours)

Application Maintenance/Support experience
Experience of working in a IT Service Management environment and ideally with ITIL exposure
Someone comfortable working with both Linux and Windows operating systems
Someone that has the ability to diagnose issues in complex software applications by working through log files / interpretation of data
Basic SQL knowledge
As a key player within the Service Delivery function, you will be involved in the maintenance, and support of our Warehouse Management and Terminal Operating Systems. TBA are proud to play our part in supporting global trade and enabling supply chain operations of our customers in the UK.

To work within an ITIL best practice framework to provide Technical Application Support services for TBA Warehouse & Port Products & Services.

Key Responsibilities of a 1st Line Software Support Analyst;

Triage of Support Tickets and Phone Calls
Troubleshooting, diagnosing, and resolving of application & database related technical issues within a SQL, Web & Server Process environment
Being first point of contact via phone, email and customer portal. Assignment and follow-up with 2nd Line Application Support Engineers , Development Leads, and 3rd parties where necessary
Daily/weekly monitoring checks on customer systems as per schedule
Recurring activity / data requests from customers
Review TBA Leicester’s 3rd party support contracts and flag when renewal is required
Salary: £negotiable, depending on skills and experience
Pension up to 6 % matched contribution
Private Health Insurance - BUPA
Life assurance 3 x Salary
Flexible/hybrid working culture
Employee discount scheme with retailers

So, why not join us as a 1st Line Software Support Analyst

TBA Group is a leading international provider of software and services for ports, terminals, and warehouses with over 150 live installations worldwide. We aim to support our customers during the entire life cycle of their operation from design to implementation to optimisation of their operation. We believe that simplicity lies at the heart of performance of container and bulk terminals. We distinguish ourselves from other firms, by applying state-of-the-art tools such as simulation and emulation allowing our customers to make decisions based on data.

You will be working with people of diverse talents and backgrounds.

  • Senior IT Technical Support Specialist

    1 month ago

    Leicester, Leicester, United Kingdom Jonas Software Full time

    About the PositionWe are seeking a highly skilled Technical Support Analyst to join our team at MCR Systems Ltd. This is a fantastic opportunity to work with a leading provider of EPOS Systems integration for the hospitality, catering, and leisure markets.Job ResponsibilitiesServe as a key member of our Helpdesk team, providing 1st Line support to...

  • Software Support Analyst

    2 weeks ago

    Leicester, United Kingdom Tba Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • IT Support Specialist

    3 weeks ago

    Leicester, Leicester, United Kingdom Jonas Software Full time

    Job Title: Technical Support AnalystWe are seeking a Technical Support Analyst to join our team at Jonas Software. This is a full-time position based in Leicester, UK.About the Role:The successful candidate will be responsible for providing technical support to our customers, promoting and maintaining a high-quality, professional service-oriented company...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to...

  • Software Support Analyst

    2 weeks ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support AnalystHere at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts;You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support AnalystHere at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts;You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Software Support Analyst

    1 week ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support AnalystHere at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts;You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Software Support Analyst

    2 weeks ago

    Leicester, United Kingdom TBA Group Full time

    1st Line Software Support AnalystHere at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts;You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Software Support Analyst

    1 day ago

    Leicester, United Kingdom TBA Group Full time

    Job Description 1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester. What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment...

  • Software Support Analyst

    6 days ago

    Leicester, United Kingdom Tba Group Full time

    Job Description 1st Line Software Support Analyst Here at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts; You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an...

  • Technical Services Engineer

    3 weeks ago

    Leicester, Leicester, United Kingdom Jonas Software Full time

    Job Description:We are currently seeking a highly skilled Technical Support Analyst to join our team in Leicester, UK. The ideal candidate will have previous experience in IT support and excellent communication skills.Responsibilities:Serve as 1st Line support within the Helpdesk team.Promote and maintain a high quality, professional, service-oriented...

  • Software Support Analyst

    2 weeks ago

    Leicester, UK, Leicestershire, United Kingdom TBA Group Full time

    1st Line Software Support AnalystHere at the TBA Group we are looking to recruit a 1st Line Software Support Analyst on a permanent basis in Leicester.What are we looking for in our 1st Line Software Support Analysts;You will have a strong customer-focused approach and be experienced in working in a support Service Desk environment with an ability to work...

  • Technical Software Support Specialist

    3 weeks ago

    Leicester, Leicester, United Kingdom Penguin Recruitment Full time

    Software Applications Analyst - Lutterworth (Hybrid)CTJ71Salary: £28,000 - £32,000This role presents an exceptional opportunity to become part of a leading provider in the building energy rating industry, dedicated to promoting energy efficiency and sustainability through innovative software solutions.We are seeking a skilled Technical Software Support...

  • Technical Help Desk Analyst

    1 week ago

    Leicester, Leicester, United Kingdom Harrison Scott Associates Full time

    Job Title: Technical Help Desk AnalystHarrison Scott Associates is recruiting for a skilled Technical Help Desk Analyst to provide technical assistance and support to our clients. As a key member of our team, you will be responsible for resolving technical issues and providing exceptional customer service.About the Role:This role involves working closely...

  • Helpdesk Operations Manager

    3 weeks ago

    Leicester, Leicester, United Kingdom Jonas Software Full time

    Job Summary:We are seeking an experienced Technical Support Analyst to join our team in Leicester, UK. This is a challenging role that requires strong technical skills, excellent communication, and a commitment to delivering high-quality customer service.About the Role:The Technical Support Analyst will work closely with the Professional Services teams to...

  • Technical Support Specialist

    1 month ago

    Leicester, Leicester, United Kingdom Ascent People Ltd Full time

    Software Support Role Overview:We are seeking a skilled Software Support Analyst to join our team at Ascent People Ltd. The ideal candidate will have previous experience in Application Software Support and excellent communication skills.Key Responsibilities:Providing technical support to customers via phone, email, or in-personResolving software-related...

  • Technical Skills Developer and Analyst

    3 hours ago

    Leicester, Leicester, United Kingdom CV Library Full time

    Technical Skills Development RoleCV Library is seeking a skilled Technical Skills Developer and Analyst to join our team.The successful candidate will be responsible for developing and delivering comprehensive IT training programs, enhancing employee technical skills, and supporting the IT Director with various tasks to ensure seamless IT processes for the...

  • Technical Support Specialist

    1 week ago

    Leicester, Leicester, United Kingdom 3tc Software Limited Full time

    Company Overview3tc Software Limited is a dynamic technology company dedicated to delivering innovative solutions. Our team is passionate about creating cutting-edge software products that meet the evolving needs of our customers.