Application Support Analyst

3 days ago


Leicester, Leicester, United Kingdom 360 Dot Net Limited Full time

Are you passionate about delivering exceptional technical support? Do you have a strong analytical mind and excellent problem-solving skills?

About the Role

We are seeking a highly skilled Application Support Analyst to join our dynamic team at 360 Lifecycle. As an Application Support Analyst, you will be responsible for identifying, troubleshooting, and resolving technical issues within our FinTech applications.

Your primary objective will be to provide top-notch support to our clients, ensuring their experience with our applications is seamless and efficient. You will work collaboratively with our support team to address and resolve day-to-day operational issues promptly.

You will also be responsible for working with XML and JSON data files, troubleshooting data integration issues, and monitoring database performance for optimal data integrity.

Key Responsibilities
  • Bug Fixing and Issue Resolution: Identify, troubleshoot, and resolve technical issues within our FinTech applications.
  • Supporting Business as Usual (BAU): Collaborate with the support team to address and resolve day-to-day operational issues promptly.
  • Data Troubleshooting: Work with XML and JSON data files, troubleshoot data integration issues, and monitor database performance for optimal data integrity.
Requirements
  • A solid understanding of object-oriented programming concepts.
  • Experience or exposure to Azure Blob Storage, Function Apps, Application Insights, and DevOps practices would be a significant advantage in this role.
What We Offer
  • A competitive salary ranging from £35,000 to £50,000 per annum, depending on experience.
  • A hybrid working arrangement between home and our Leicester office.
  • Access to Perkbox discounts to help employees live and work better.
  • An opportunity to grow your career with a leading FinTech company.


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