ADHD Case Coordinator

Job summary

The Post Holder will be a highly competent individual, who will play a key role in co-ordinating the ADHD Team activities and act as a Social Prescriber for patients and their families / carers as needed. They will work with members of the team and other health and care providers to share information to jointly plan care and provide a streamlined service.

The post holder will be performance managed with clear objectives designed to evidence your success in delivering excellent patient satisfaction and health outcomes, supporting the ADHD Team patient caseload, developing colleagues skills, and lastly supporting patients to avoid unnecessary hospital admissions.

Main duties of the job

The case worker will:

Work with the ADHD team co-ordinating care from referral to discharge. Patients will be referred via the electronic referral system and the case co-ordinator will have responsibility, supported by the General Manager, in ensuring all referral documentation requested from the referrer is received (Baseline investigations, ECG, Blood results and questionnaires). Contact the patient to offer a timely, accessible appointment as agreed with the patient, either face to face or virtual.

The post-holder will recognise the importance of effective communication within the team and will strive to:

Communicate with patients in a welcoming way, which is non-judgemental and respects patients feelings, circumstances and rights. Utilise and demonstrate sensitive communication styles to ensure patients are fully informed of reasons for contact when contacting them for example, on welfare calls Communicate highly sensitive patient information and progress effectively with other team members and outside relevant health and social care providers, as appropriate Ensure all documented notes are collated and comprehensive

About us

Harrow Health CIC began in 2007 by a group of Harrow GPs, whose sole aim was to ensure patients receive a high-quality clinical care service within the community. Over the years, Harrow Health has expanded. We now provide many clinical services, which include Primary Care Services, Community Services and Enhanced ADHD Service. We have now been commissioned to deliver ADHD services across North West (NW) London.

Our Vision:

To provide high quality patient care, enhancing patient experience by providing excellent clinical effectiveness in a safe environment; working in partnership to provide gold standard services and develop a sustainable future for the local health community.

Job description

Job responsibilities

The case worker will:

Work with the ADHD team co-ordinating care from referral to discharge. Patients will be referred via the electronic referral system and the case co-ordinator will have responsibility, supported by the General Manager, in ensuring all referral documentation requested from the referrer is received (Baseline investigations, ECG, Blood results and questionnaires). Contact the patient to offer a timely, accessible appointment as agreed with the patient, either face to face or virtual. If any concerns regarding priority of appointment timing this can be discussed with the General Manager or a Clinician. Call the patient on a regular basis, to carry out a welfare call general well-being, medication compliance, any concerns. Arrange follow up appointments with the Non-Medical Prescriber (Nurse or Pharmacist). Ensure, after each appointment that the Patient and registered GP receives a copy of the consultation / care plan. Ensure, when the patient is discharged back to their registered GP as part of the shared care agreement, that all documentation and the individualised care plan is completed and shared. Where identified, signpost the patient to appropriate support services, which may include self-help resources, Pharmacists, Talking Therapy Services, Voluntary Care Services amongst others. Support the individual / carers in completion of relevant documentation needed EG. Benefit claims, supporting letters for employers, educational establishments etc Attend multidisciplinary and team meetings as needed.

Supporting Responsibilities

Quality

Have a confident telephone manner, handling calls with patience and delivering results with focus and empathy Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Participate in the management, review and identifying learning from patient complaints and significant events To work independently, prioritise and organise own workload, taking into consideration the demands of the service and ensure that all administration work is carried out within the set timeframe without compromising quality Ability to work under pressure

Information Technology

Competency and confidence with IT systems including, but not necessarily limited to, MS office packages. Have a good working knowledge of relevant areas of clinical systems (such as EMIS or System One) or be willing to learn very quickly. Demonstrate a good working knowledge of the policy on information and clinical governance

Research and Audit

Contribute to the collection of data for research/audit purposes Identify audit topics relevant to the ADHD Team

Professional and Educational Responsibilities

Ensure all Statutory and Mandatory training is complete

Avail of all opportunities to develop both clinical knowledge and practical skills

Person Specification

Experience

Essential

Customer focused service delivery in a healthcare setting Team working Ability to deal with situations sensitively and appropriately, always remaining polite and calm

Desirable

Experience in participating in a change process Evidence of management experience / training

Skills, knowledge and personal attributes

Essential

Good communication skills Excellent organisational skills IT Literate Positive approach and smartly dressed Flexible working to cover colleagues as needed

Desirable

Evidence of cross boundary multi agency working

Qualifications

Essential

Maths and English at a minimum of GCSE or equivalent Up to date Statutory and Mandatory Training / be willing to undertake the training

Desirable

NVQ in Business Administration or Customer Relations Social Prescribing qualification

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