Housekeeping Floor Supervisor

2 months ago

London, United Kingdom Pan Pacific London Full time

Pan
Pacific London brings understated, comforting, and approachable luxury to
London’s premium Square Mile. With its elegant design juxtaposing old and new
London architecture, the hotel fuses together wellbeing innovation and
impeccable service as a hallmark across a myriad of dining and drinking
destinations. Discover a different side of London, from market stalls to
Michelin-star restaurants and iconic landmarks, all within easy reach of the
hotel.



 



ABOUT
YOU



We are looking for a passionate
and guest focused Floor Supervisor to join our incredible Housekeeping team at
Pan Pacific London.



You show confidence, empathy and
professionalism when dealing with guests and associates alike. You are calm
under pressure and you desire to deliver the best experience for our guests. If
you are dedicated to providing exceptional care while demonstrating great pride
and attention to detail in your work and you put people at the heart of every
decision you make, then we would love to hear from you.



JOB SUMMARY



Working as the Floor Supervisor, you
will be responsible to ensure that all guestrooms/public areas are cleaned and
supplied according to standards set by Pan Pacific Hotels Group. Supervise and
inspect the cleaning of guest rooms, service areas, guest corridors, and back
of the house staircases and all public areas as assigned to ensure that a high
standard of cleanliness is maintained at all times. Also, be responsible for
planning coordination and administration of rooms/ public area operations. Your
tasks as a Floor Supervisor will include but not be limited to:



•                    
Assist in
overseeing all external contractors working in the hotel



•                    
Assist in
overseeing all maintenance of plants, gardening and landscaping operations of
the hotel, including floral arrangements.



•                    
Maintain a
high level of guest service and ensure rapid and professional response to all
guest requests. Supervise the distribution of work assignments to Room
Attendants and Porters to ensure maximum output.



•                    
Assign
special duties to Room Attendants and Linen/House Porters on designated floors.



•                    
Constantly
monitor the computer system throughout the shift updating any change of room
status.



•                    
Check and
return to Reception a constant flow of serviced guest rooms as per occupancy
requirement.



•                    
Report to
the Housekeeping office any rooms which do not require service, are “Do Not
Disturb” or are double locked by the afternoon and to log these on the hand
over.



 



BENEFITS OF WORKING AS A HOUSEKEEPING FLOOR SUPERVISOR AT PAN PACIFIC
LONDON



As a company, we pride ourselves on our close-knit
relationships, development and wellbeing. We offer you:



·        
Service charge



·        
Access to Mental Health First Aiders



·        
Celebrate your Birthday with an extra day off



·        
Cycle to Work Scheme



·        
Referral Scheme



·        
Seasonal Ticket Loan



·        
Enhanced Maternity and Paternity Policy



·        
Eye Care Voucher Scheme



·        
Social & Employee Wellness Activities



·        
Employee Assistance Programme including 24/7
virtual GP and financial advisors



·        
2 Hotel-Wide Social Events a year as well as
additional social gatherings



·        
Flexible Work Policy



·        
Dry cleaning for uniforms and work attire



·        
Reward and Recognition – Star of the Month,
Manager of the Quarter and Star of the Year



·        
Guest Experience Programme



·        
Discount on our Food and Beverage Outlets



·        
Discount on Internal Spa Treatments



·        
Culture Club – Focuses on Diversity and
Inclusion



·        
Friends and Family rates in our Hotel and the
Pan Pacific Hotel Group properties



·        
Complimentary meals prepared for you by our
chefs



·        
2 Study Days per year (fully paid and in
addition to your annual leave)



·        
2 Volunteer Days per year (fully paid and in
addition to your annual leave)



·        
Progression – our goal is to always to coach and
keep our employees helping you to develop and grow internally and within the
PPH Group



·        
Additional YuLife Perks



 



ABOUT PAN PACIFIC LONDON



Operated by Pan Pacific Hotels
Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30
hotels and serviced suites in 22 cities across Asia Pacific, North America and
Europe, including seven development properties to be launched by 2025. Pan
Pacific strives to deliver sincere and graceful service to every guest who
appreciates luxurious hospitality. With a passion for excellence as our
promise, Pan Pacific is the trusted and timeless choice for memorable
experiences.



Come and join our hotel, a Forbes
Travel Guide Five-Star Property, most recently voted:



·        
Hotel of the
Year, Group 2023 | Catey Awards



·        
Hotel of the
Year, London 2022/2023 | AA Hospitality Awards



·        
Forbes Five-Stars 2022/2023 | Forbes Travel
Guide



Our team can’t wait to welcome
you.



Please note that all applicants for the Housekeeping Floor Supervisor must be
eligible to live and work in the UK, without restrictions. Documented evidence
of eligibility for the Housekeeping Floor Supervisor will be required from
all candidates

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