Housekeeping Floor Supervisor

6 months ago

London, United Kingdom RAFFLES Full time

Company Description
**Come and join us in bringing the Raffles experience to London**

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.

**Job Description**:
An exceptional opportunity presents itself for a **Floor Supervisor** to join the Raffles London at the OWO.

Reporting into **Executive Housekeeper,** you will be responsible for guiding and training Room Attendants on your allocated and checking the standards of cleanliness in the vacant and occupied rooms to deliver the ultimate and seamless guest experience. To ensure all bedrooms, corridors, staircases, and service areas are kept to the highest standard of cleanliness to meet The Raffles London standards and to act as an ambassador of the Raffles values during your interaction with guests and colleagues.

**Specifically as the Floor Supervisor**:

- To provide day to day direction & allocation of tasks for room attendants and house porters on the floor.
- To participate in or lead morning departmental meetings and/or training sessions.
- To liaise with other departments to ensure positive communication and offer support.
- To maintain effective communication with the housekeeping department and escalate any issues or problems to Senior/Head/Executive Housekeepers
- To ensure smooth running of housekeeping team through effective teamwork
- To report any maintenance faults and to ensure that repairs are carried out.
- To maintain excellent grooming standards.
- To be knowledgeable of all the hotel service/outlets to respond to any guest requests/requirements and work in a warm manner with the Front of Office and Guest relation Teams.
- To ensure that the team uses Knowcross to communicate smoothly.
- To be aware of the status of all rooms, to follow up and to respond promptly to any room or queries i.e., room placed in Q, from the Front office team.
- To be flexible in your working hours, in-line with business requirements.
- Always well-groomed according to the Raffles London grooming guidelines.
- Always ensure your uniform is clean and in good condition.
- Be flexible according to the business needs.

**Who are we looking for?**
- Ability to communicate clearly and efficiently in English.
- Recent experience within in 5-star hotels or a similar role
- Market knowledge of competitors and event industry trends
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
- To provide exceptional service for the guests with attention to details.
- Able to work within a team
- Ability to multitask and remain calm under pressure
- To be detail-oriented

Additional Information
**Why join our Raffles team?**
- You will be offered a competitive salary
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
- Length of service awards for every year of service
- We offer Life Assurance to all our colleagues
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Free dry cleaning for uniform and an allowance for personal items
- Season ticket loans and cycle to work scheme
- Colleague gifting to celebrate special occasions
- Paid days off to move house or give back time to a charity of your choice*
- Internal learning and development programmes tailored to you
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide
- Worldwide development opportunities across Accor’s extensive brand portfolio

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