Customer Success Executive

2 weeks ago

London, United Kingdom Kisaco Research Full time

An exciting opportunity has arisen in ourCustomer Success team for a switchedon individual with a greatcando attitude willingness to learn and a hands on and organisedapproach. As you will be working closely with clients the idealperson will have excellent interpersonal skills and enjoy buildingrelationships with a range of people. You will be responsible forsupporting the team to deliver client campaigns acting as a bridgebetween the client and all internalstakeholders.

Clientmanagement

  • Working across a range ofKisaco Research portfolios you will project manage the successfuldelivery of client campaigns (events & media) acting as abridge between the client and all internal stakeholders (marketingeditorial product event operations).
  • Serving adefined customer list of which you will retain upon renewalmanaging their campaign to the agreed timeline with an appropriatelevel of customer contact and responding to their queries in atimely and professional fashion.
  • Increasecustomer renewals and their lifetime value spotting opportunitiesfor crosssell and upsell and communicating them to the accountmanagers.
  • Set and manage client expectationsand provide regular reporting updates and champagne moments todelight and exceed customer expectations.
  • Actas a trusted advisor to ensure our clients understand how to securemaximum value from working with Kisaco Research.
  • Be proactive with tackling issues and when necessaryraise with the Head of CustomerSuccess.

Internalmanagement

  • Support the core customersuccess mission by aligning the key internal stakeholders securingtheir engagement communicating what is required of them and deliverthe frameworks in which they also should operate (SPICED Kick offCall Campaign Success etc.)
  • Deliver clearcampaign briefs to the marketing team so they can effectivelyexecute campaigns designed to deliver on customerobjectives.
  • Support the evolution of CS anduphold rules for client engagement for both the CS team andinternal stakeholders.

The IdealCandidate:

  • Some previous workexperience ideally in a customer facing role ispreferred.
  • Strong IT skills with the abilityto pick up new systems quickly.
  • Highlyorganised and structured planner with the ability to deliverprojects on time.

PersonalCharacteristics:

  • Great attitude:proactive and energetic enthusiastic and fun to work alongside witha strong work ethic
  • Outstanding people skillswith the ability to develop relationships with a wide range ofindividuals
  • Excellent accuracy/attention todetail essential
  • Excellent verbal and writtencommunication skills are required
  • Commerciallyaware
  • Able to remain calm under pressure in afastmoving environment
  • A born problemsolver
  • Excellent skills indiplomacy

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