Customer Success Executive

3 weeks ago

London, United Kingdom Essensys Full time

Do you want to be part of a culture that lives by its values and is cheering for your success? At essensys, we are looking for a dynamic and driven **Customer Success Executive** to join our team.
- Competitive salary + raft of benefits, including family-friendly benefits (enhanced maternity and paternity, birthday off, Cultural Celebration Day, to name a few)
- Permanent, full-time, London
- Opportunity to work for a Global organisation
- Flexible working environment with a focus on exceeding customer expectations

**About the role**

As our **Customer Success Executive**, you will play a crucial role in helping our customers gain maximum value from our software in every aspect of their day to day operations and helping the head of Inbound to improve the quality of tickets that are being passed to 2nd line support. You will be logical and methodical in your approach to the customer success mission.

**Skills and Experience Required**
- Strong product knowledge, coupled with a deep understanding of how customers use software to manage daily business operations.
- A good understanding of the client’s needs and resolving their requirement efficiently and politely while providing customer education articles to encourage the use of our digital knowledgebase
- The ability to troubleshoot any potential reported bugs and provide the necessary steps to recreate to the technical team (engineers/development)

**About essensys**

At essensys, we are driven by ambition, encourage and reward bravery and know that to truly succeed, collaboration is at the heart of what we do. We like to stand out, do things differently and challenge the norm. We value people with different perspectives, who can be innovative as well as deliver.

**How to apply

  • VP Customer Success and Delivery

    7 days ago

    London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience. Our client is a leading...

  • VP Customer Success and Delivery

    7 days ago

    London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience. Our client is a leading...

  • VP Customer Success and Delivery

    12 hours ago

    London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience. Our client is a leading...

  • VP Customer Success and Delivery

    2 weeks ago

    London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience.Client DetailsOur client...

  • Customer Success Executive

    2 days ago

    London, United Kingdom Agility Recruitment Full time

    We are looking for a Customer Success Executive to join a rapidly growing EdTech company, winner of ‘Best Workplaces’ that provides young people with the tools and resources to make informed educational or career choices. * Job title: Customer Success Executive **12-month fixed term contract ** * Salary: £30,000 + company-wide performance bonus (pro...

  • Customer Success Executive

    1 month ago

    London, United Kingdom MB Group Full time

    Customer Success Executive is a pivotal role in the process of developing new and evolving key existing relationships as the company continues to deliver their strategic growth plans. You will help shape policies and processes, working with our customer base in order to understand their ever-changing needs adding value at each stage of the process. You will...

  • Customer Success Executive

    1 month ago

    London, United Kingdom The People Network Full time

    Customer Success Executive - SaaS This innovative, dynamic and exciting SaaS provider is looking for a German-speaking Customer Service Executive to join their team working on a hybrid basis in their Central London offices. Working closely with the Head of Customer Success, you will act as the first point of contact for customers, typically through...

  • Customer Success Specialist

    1 month ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Customer Success Executive

    1 month ago

    London, United Kingdom Chambers & Partners Full time

    **Vacancy No** - VN347 **Location** **Employment Type** - Perm **Basis** **Fixed Term Duration** **Overview** - We are looking for a Customer Success Executive to join our team at Chambers and Partners. The Customer Success Executive - Data & Analytics specialist is focused on managing and supporting the Chambers Insight and Business Intelligence...

  • Customer Success Executive

    1 month ago

    London, United Kingdom Chambers & Partners Full time

    **Vacancy No** - VN379 **Location** **Employment Type** - Perm **Basis** **Fixed Term Duration** **Overview** - We are looking for a Customer Success Executive to join our team at Chambers and Partners. The Customer Success Executive - Data & Analytics specialist is focused on managing and supporting the Chambers Insight and Business Intelligence...

  • VP Customer Success and Delivery

    2 weeks ago

    City of London, United Kingdom Page Executive Full time

    About Our Client Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities. Job Description As VP Customer Success and Delivery, the role will involve:Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with ongoing customer...

  • VP Customer Success and Delivery

    2 weeks ago

    City of London, United Kingdom Page Executive Full time

    About Our Client Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities. Job Description As VP Customer Success and Delivery, the role will involve:Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with ongoing customer...

  • Customer Success Executive

    4 weeks ago

    London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is...

  • Customer Success Executive

    4 weeks ago

    London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is...

  • Customer Success Executive

    4 weeks ago

    London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is a...

  • Customer Success Executive

    3 weeks ago

    London, United Kingdom Christopher Keats Media Limited Full time

    Job DescriptionOur client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success...

  • Customer Success Executive

    1 week ago

    London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. Check out the role overview below...

  • Customer Success Executive

    4 weeks ago

    London, Greater London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. Ready to apply Before you do, make...

  • Customer Success Executive

    1 day ago

    London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Space Executive Full time

    Job DescriptionOur client is a London-based SaaS scale-up, offering sales intelligence platform for businesses to identify opportunities to sell into the public sector.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.They are looking for an experienced Customer Success Manager, with experience managing;...