Customer Success Executive

1 month ago


London, United Kingdom Smartbox.ai Limited Full time

Are you passionate about helping customers achieve their goals with cutting-edge technology? Do you have a knack for solving problems and delivering exceptional service? If so, you might be the perfect fit for our Customer Success team

We are an AI data-analytics software start-up that helps businesses gain clarity and insights into their data. Our platform leverages artificial intelligence to analyse, redact and review unstructured data, specifically when tackling information requests (e.g. DSARs and FOIs) or managing data breaches.

As a Customer Success Executive, you will be responsible for:

- Training new customers on how to use our platform and best practices
- Doing project work with customers to help them achieve their desired outcomes
- Responding to customer queries and providing timely and accurate solutions
- Managing customer tickets and escalating them when necessary
- Troubleshooting client issues
- Maintaining the knowledge base with relevant articles and videos

To be successful in this role, you will need:

- 3+ years of experience in a customer success role, preferably in a SaaS environment
- Comfortable adopting and communicating a technical product to different audiences
- Happy to pick up the phone and build rapport with customers
- Excellent written and verbal communication skills
- A positive and proactive attitude

Further information:

- Location: Central London
- Company size: 15 but fast-growing
- Work from home: 2 days a week
- Holidays: 25 days

**Salary**: £35,000.00-£45,000.00 per year

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer success: 2 years (required)

Ability to Commute:

- London (required)

Work Location: In person



  • London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience. Our client is a leading...


  • London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience.Client DetailsOur client...


  • London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience. Our client is a leading...


  • London, United Kingdom Page Executive Full time

    This is an exciting VP Customer Success and Delivery role to drive all post sales customer activities, including integration and ongoing support, maintaining customer satisfaction and retention. Reporting directly to the CEO, you will devise and execute the customer strategy, ensuring the client receives a market-leading experience. Our client is a leading...


  • London, United Kingdom Agility Recruitment Full time

    We are looking for a Customer Success Executive to join a rapidly growing EdTech company, winner of ‘Best Workplaces’ that provides young people with the tools and resources to make informed educational or career choices. * Job title: Customer Success Executive **12-month fixed term contract ** * Salary: £30,000 + company-wide performance bonus (pro...


  • London, United Kingdom MB Group Full time

    Customer Success Executive is a pivotal role in the process of developing new and evolving key existing relationships as the company continues to deliver their strategic growth plans. You will help shape policies and processes, working with our customer base in order to understand their ever-changing needs adding value at each stage of the process. You will...


  • London, United Kingdom MB Group Full time

    Customer Success Executive is a pivotal role in the process of developing new and evolving key existing relationships as the company continues to deliver their strategic growth plans. You will help shape policies and processes, working with our customer base in order to understand their ever-changing needs adding value at each stage of the process. You will...


  • London, United Kingdom MB Group Full time

    Customer Success Executive is a pivotal role in the process of developing new and evolving key existing relationships as the company continues to deliver their strategic growth plans. You will help shape policies and processes, working with our customer base in order to understand their ever-changing needs adding value at each stage of the process. You will...


  • London, United Kingdom The People Network Full time

    Customer Success Executive - SaaS This innovative, dynamic and exciting SaaS provider is looking for a German-speaking Customer Service Executive to join their team working on a hybrid basis in their Central London offices. Working closely with the Head of Customer Success, you will act as the first point of contact for customers, typically through...


  • London, United Kingdom Chambers & Partners Full time

    **Vacancy No** - VN347 **Location** **Employment Type** - Perm **Basis** **Fixed Term Duration** **Overview** - We are looking for a Customer Success Executive to join our team at Chambers and Partners. The Customer Success Executive - Data & Analytics specialist is focused on managing and supporting the Chambers Insight and Business Intelligence...


  • London, United Kingdom Chambers & Partners Full time

    **Vacancy No** - VN379 **Location** **Employment Type** - Perm **Basis** **Fixed Term Duration** **Overview** - We are looking for a Customer Success Executive to join our team at Chambers and Partners. The Customer Success Executive - Data & Analytics specialist is focused on managing and supporting the Chambers Insight and Business Intelligence...


  • London, United Kingdom Deverell Smith Full time

    **Job details**: **Posted** 05 March 2024 **Salary** Pension, Unlimited annual leave, wellness days **Location** City of London **Job type** - Permanent**Discipline** - Property Sales, Lettings & Customer Care**Reference** 5698_1709648631 **Contact Name** Renee Orr **Job description**: **Job Title: Customer Success Executive** **Location: Remote...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • London, United Kingdom Socially Recruited Full time

    **Salary**: up to £25,000 per year You Must Be Up For Getting Your Hands Dirty By We are looking for a high-calibre Customer Success Executive who is comfortable working in a high-growth company. - Drive our customers' success by working with them to deploy our technology platform to solve their problems - Work with our marketing and sales team to meet...


  • London, United Kingdom Chambers and Partners Full time

    We are looking for a Customer Success Executive to join our team in London. The Customer Success Executive - Profiles onboarding specialist is focused on managing and supporting the Chambers Profiles customers during their subscription period and helps to secure the renewal **Main Duties and Responsibilities**: - Ensure the Profile product is renewed by...


  • City of London, United Kingdom Page Executive Full time

    About Our Client Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities. Job Description As VP Customer Success and Delivery, the role will involve:Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with ongoing customer...


  • City of London, United Kingdom Page Executive Full time

    About Our Client Our client is a leading player in their sector and have a fantastic role on offer with plenty of growth opportunities. Job Description As VP Customer Success and Delivery, the role will involve:Leading and managing the customer operations and delivery teams to ensure successful delivery of products and services, along with ongoing customer...


  • London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is...


  • London, United Kingdom Christopher Keats Media Limited Full time

    Our client is a well-known Consultancy connecting brands with advertising/marketing agencies, helping brands unlock commercial advantage through their marketing intelligence platform, a daily destination for accessible content, and their pitch consultancy which enabling brands to make better choices in their agency search. The Customer Success Executive is...


  • London, United Kingdom Frossell Recruitment Full time

    Customer Success Executive Location: Milton Keynes and Lambeth, London Hybrid Working **Salary**: Up to £29,500 Do you possess excellent Customer service skills and are you looking for career progression within a company that values its employees? Due to expansion and significant growth, our award-winning client is looking to recruit a Client...