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Virtual Learning Administrator
7 days ago
Virtual Learning Administrator
London – Hybrid/Remote (2 days per week in office)
Competitive salary and benefits
Are you a customer services professional with a passion for customer satisfaction? Interested in a training organisation dedicated to helping and empowering learners across the UK?
Then QA could be the company for you We take pride in what we do and we’re looking for enthusiastic individuals to join us on our journey
What is my purpose in this role?
Provide administration and technical support to our internal and external customers attending virtual training via an online conferencing platform.
What are my responsibilities?
*Administration of sessions – setup, modifying and cancelling
*Host and Support sessions
*Ownership of technical issues, escalating when required
*Provide Reports and recordings to internal and external customers
*Monitor and resolve email enquiries
*Communicating with different teams
*Session updates
*Upskill trainers on virtual delivery
What skills and experience are needed to succeed?
*Customer services experience within an office environment
*Experience using online conferencing platforms such as Cisco WebEx, Zoom, Microsoft teams
*Experience using IT packages such as MS Office, Excel
*Able to work within a fast pace environment
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