Customer Service

2 months ago

Stretford, United Kingdom Gallagher Full time

Overview

Introduction We’re expanding our team, and looking to hire customer-focused people to join our Stretford Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs. **No previous insurance experience is required, all training is provided** 40 hours a week spent between the hours of 9am-6pm Monday to Friday, with a requirement to work one Saturday per month, 9am-1pm. Starting Salary: £25,000 with a quarterly performance-related bonus (Additional average earning up to an extra £400 - £500 per month) How you'll make an impact How you’ll make an impact During your first few weeks, you’ll be in our training academy where we’ll give you all the training you need to be a huge success in your new career This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training. To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII). In this role, you can expect to help people with a wide range of queries such as setting up home insurance policies and capturing information, whilst guiding each customer through their individual needs. Responsibilities: Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heart Look for all opportunities to upsell or cross-sell our range of products depending on the customers’ needs Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team About you Qualifications: Of course, all training will be provided, and some of the items below may feel a bit alien, however, all will become clear during our in-depth training programme. Ability to explain complex language in simple terms, either in writing and/or over the phone Attention to detail because you’ll need to accurately review and assess documentation Empathy and the ability to remain calm and composed when dealing with customers Customer service skills to provide a positive experience for customers throughout Computer literate GCSEs, or equivalent including English and Maths Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…

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