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F&B Supervisor

4 months ago

Birmingham, United Kingdom AccorHotel Full time
Job Description

Customer relations

  • Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
  • Enquires whether guests are satisfied throughout their experience
  • Takes into account and anticipates guest needs
  • Conveys the hotel image 

Professional techniques / Production

  • Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
  • Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
  • Supervises and checks the bar, restaurant, menu, presentation
  • Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
  • Coordinates with the departments close to the F&B department (front office, reservation etc)
  • Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
  • Ensures equipment remains in good condition and signals any needs for technical intervention
  • Ensures compliance with legislation governing the sale of beverages

Team management/ Talent & Culture

  •  Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.
  • Develops employees' motivation and team spirit by creating a good working atmosphere
  • Integrates and trains employees, providing support for skills development   
  • Ensures that employees are well presented (uniforms, personal hygiene etc)
  • Helps employees improve their skills and provides support.

Commercial / Sales

  • Is familiar with all the hotel's services and promotes them to encourage guest loyalty
  • Respects requests from the Sales Department and fulfils the customer promise
  • Increases sales through his/her innovative and creative approach and reliable advice
  • Promotes the special offers and full range of products

Management and administration

  • Manages the products available for guests
  • Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
  • Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.

Hygiene / Personal safety / Environment

  • Ensures that the workplace remains clean and tidy
  • Knows and ensures application of the hotel's security regulations (in case of fire etc)
  • Ensures the safety of people and property in the hotel
  • Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).

Qualifications

  • Previous experience in a supervisory role.
  • Previous customer servce expereince.
  • Ability to work under pressure.
  • Salary expectations: £12.70 - £13.20 per hour.


Additional Information

  • Behaves and acts in an exemplary fashion, embodying the brand mindset
  • Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
  • Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
  • Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
  • Ensures that all products served to guests conform to standard and are of good quality
  • Develops revenue and profit margins
  • Helps the hotel meet its targets
  • Provides information for guests within his/her field of competence or directs them to the right person
  • Remains polite and courteous at all times whatever customers may request
  • Handling any complaints immediately and sensibly, and keeps the manager informed.
  • Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations
  • Respects the instructions and safety guidelines for the equipment used
  • Applies the hotel's security regulations (in case of fire etc)
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)