F&B Supervisor

1 week ago


Birmingham, Birmingham, United Kingdom Accor Full time
Job Description

Customer Relations

  • Develop high-quality relationships with guests to foster loyalty and satisfaction.
  • Anticipate and meet guest needs to ensure a memorable experience.
  • Convey the hotel's image and values through exceptional service.

Professional Techniques/Production

  • Optimize food and beverage operations to ensure efficiency and quality.
  • Supervise stock rotations and identify needs to maintain inventory levels.
  • Ensure compliance with hygiene and safety regulations.

Team Management/Talent & Culture

  • Develop and motivate team members to provide exceptional service.
  • Integrate and train employees to enhance skills and knowledge.
  • Ensure employees are well-presented and adhere to hotel standards.

Commercial/Sales

  • Promote hotel services and encourage guest loyalty.
  • Respect sales department requests and fulfill customer promises.
  • Increase sales through innovative and creative approaches.

Management and Administration

  • Manage products available for guests and maintain inventory levels.
  • Minimize losses and breakages of equipment and inform superiors.
  • Track equipment and coordinate with the Assistant General Manager.

Hygiene/Personal Safety/Environment

  • Maintain a clean and tidy workplace.
  • Ensure application of hotel security regulations.
  • Respect hotel commitments to the Environmental Charter.

Qualifications

  • Previous experience in a supervisory role.
  • Previous customer service experience.
  • Ability to work under pressure.

Additional Information

  • Behave and act in an exemplary fashion, embodying the brand mindset.
  • Supervise the team of Food and Beverage Department and provide support for career development.
  • Improve sales, quality of service, and promotion of services in compliance with hygiene and security standards.

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