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F&B Supervisor

2 months ago

Birmingham, Birmingham, United Kingdom Accor Full time
Job Title: F&B Supervisor

Join our team at Novotel Birmingham Airport and be part of creating memorable moments for our guests. As a F&B Supervisor, you will play a key role in ensuring that our guests receive exceptional service and have a wonderful experience with us.

Key Responsibilities:
  • Develop high-quality relationships with guests to foster loyalty and ensure their satisfaction throughout their stay.
  • Supervise and coordinate the F&B team to ensure seamless service delivery and maintain high standards of quality and hygiene.
  • Manage inventory, stock rotations, and equipment maintenance to minimize losses and ensure efficient operations.
  • Contribute to the development of employees' skills and motivation, creating a positive and inclusive work environment.
  • Promote hotel services and products to guests, respecting requests from the Sales Department and fulfilling customer promises.
  • Manage products available for guests, keeping losses and breakage to a minimum, and maintaining an inventory of equipment.
  • Ensure the workplace remains clean and tidy, adhering to hotel security regulations and respecting the Environmental Charter.
Requirements:
  • Previous experience in a supervisory role, preferably in the hospitality industry.
  • Excellent customer service skills and ability to work under pressure.
  • Ability to work collaboratively as part of a team and contribute to a positive work environment.
  • Salary expectations: £13.20 per hour.
About Us:

At Accor, we are committed to creating memorable moments for our guests. As a F&B Supervisor, you will be part of a dynamic team that is passionate about delivering exceptional service and ensuring our guests have a wonderful experience with us.

We offer a range of benefits, including free night stays in our UK hotels, 50% discount in any Accor Restaurant, and opportunities for career development and growth. If you are passionate about delivering exceptional service and creating memorable moments for our guests, we would love to hear from you.