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F&B Team Member

2 months ago

Birmingham, United Kingdom Accor Brazil Full time

Company Description

Our mission at Novotel Birmingham Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you

As part of our team you can have:

  • Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
  • Discounted hotel rates all over the world in Accor Hotels
  • Continuously learn and develop yourself with our Accor Academy
  • Support your wellbeing in your professional and personal lives
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
  • Participate actively in initiatives to build a more inclusive and sustainable world
  • And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.

Duties

  • Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.  Ensure accuracy by repeating order(s) to the guests.
  • Take orders and send them to kitchen staff through the POS system.
  • Deliver orders promptly to the kitchen production area.
  • Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
  • Keep tables and service areas clean and tidy as per procedure manual.
  • Maintain hygienic food service techniques during service.
  • Take responsibility for your designated section and station.
  • When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
  • Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
  •   Any other reasonable request as required by your Supervisor or Hotel Management.

Health &Safety

  • Actively participate in safe work practices and procedures in the workplace, use equipment safely.
  • Fully understand departmental fire, evacuation and emergency procedures.
  • Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
  • Report any health or safety hazards to your Supervisor.
  • Wear protective clothing and equipment provided.
  • Actively participate in Accor hotel environmental initiatives.
  • Report all broken or damaged equipment to a Supervisor.

Customer Service

  • Provide efficient, friendly and professional service to all guests, making all guests experience positive.
  • Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
  • Actively sell and promote, hotel facilities and services

Qualifications

  • Do you have a passion for Food and/or Drinks? If so, we have a position available in our Restaurant/Bar
  • To provide a friendly, relaxing & personalised welcome and experience throughout the service
  • To help gain customer loyalty through the high standard of service
  • To take food and drinks orders and promote the F&B offer
  • To establish good relations with guests, offering advice and fostering customer loyalty
  • Previous customer service experience is desirable.
  • Salary: £12.20 per hour.