F&b Team Member

5 months ago

Birmingham, United Kingdom Mercure Birmingham West Hotel Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
We offer our employees excellent opportunities to grow and develop within Mercure Birmingham West and Accor, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

We will nurture talent and smart investment to drive superior performance and growth.

The Role:

- Food & Beverage Operative supports their team in delivering exceptional customer service
- Your working areas may vary i.e, F&B Operative may work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events
- You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
- Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
- Have a visible presence within your working area
- Ensure that all customer requests and queries are responded to promptly and effectively
- Able to learn from points of complaints to enhance future customer service
- Deal with guest complaints and reacts in a friendly and efficient manner, always ensuring guest satisfaction

Have a good insight knowledge of hotel and the hotel’s products

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

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