Lead People Operation Officer

3 weeks ago

Bicester, United Kingdom Absolute Taste Full time

 THE PERSON






At Absolute Taste, ‘People Operations’
encompasses all the typical people related functions and more; Employee
Relations, Recruitment, Training & Development, Data Analytics and
Rostering. In our dynamic department, we do not only focus on the traditional
office administrative activities, but also work alongside the Operations teams
during the events; standing shoulder to shoulder with the team and immersing
ourselves in the operation. Therefore our team must have willingness to work
flexibly, including outside of typical office hours, and be comfortable working
onsite at major events across the UK and abroad – this is not a Monday – Friday
operation.



 



This collaborative approach ensures a seamless
integration of people policy and process across all facets of our business,
allowing us to deliver exceptional service and experiences to our workforce. We
are seeking an individual with experience in People Operations, but also a
particular passion for hospitality, events and sports entertainment. Our ideal
candidate is also someone who is…



  • Methodical, with the ability to balance their
    priorities across multiple projects and events.
  • An outstanding communicator, used to working within a
    diverse workforce and able to manage sensitive situations with thought,
    confidence, and sincerity.
  • Personable and engaging, with the ability to speak
    coherently and articulate their thoughts and opinions to instill confidence and
    reassurance with every interaction.
  • Analytical, adept at interpreting large volumes of
    data and drawing actionable insights to improve department performance.
  • Solution orientated, who can think creatively, and
    problem solve with confidence.
  • Committed to personal development.
  • Proactive in their approach to event planning, and
    able to take the initiative.
  • Keen to roll up their sleeves and get stuck to support
    the success of any event.

THE ROLE

  • Staffing & Scheduling: Work closely with
    project leads to create staff rosters based on event needs, client
    requirements, and employee availability. Support Operations Teams in building,
    publishing and offering rosters to the causal workforce through our workforce
    management system (Human Force).
  • Accreditation: Collaborate with the safety and security team for each event, to
    manage the accreditation process efficiently. This includes verifying documents,
    uploading information to the relevant system and addressing discrepancies
    promptly.
  • Compliance
    Monitoring:     Ensuring that
    all workers adhere to safety regulations, venue policies and event protocols
    throughout.
  • Event Operations: Plan and lead all onsite
    event People Operations activities, such as accreditation, staff check in, employee
    welfare, uniform distribution and general operational support.
  • Travel &
    Accommodation:      Ensure accommodation and
    travel plans are in place for each event and are inline with budget. Liaise
    with the chosen providers and company accounts team to ensure that invoices are
    paid
  • Recruitment: Co-ordinate the end-to-end
    high volume recruitment process to source top talent across diverse hospitality
    and event roles (managers, chefs, waiters, bartenders, kitchen porters,
    logistics etc.). Manage candidates through the application and onboarding
    journey through our ATS (Harri).
  • Screening & Selection: Conduct in-depth
    interviews and assessments to identify qualified candidates with the skills,
    experience, and personality to excel in our fast-paced environment.
  • Onboarding & Training: Facilitate the
    onboarding process for new hires, ensuring a smooth transition from application
    through to first shift. Collaborate with departments to develop effective
    training programs that equip staff with the necessary skills and knowledge to
    succeed. Managing our e-learning platform (MAPAL 1 / Flow Hospitality).
  • Payroll & Compliance:  Oversee payroll
    processing for casual staff post event. Ensure invoices for all freelancers are
    received, verified and processed in line with company policies and procedures.
  • Data & Analytics: Provide live reporting of
    staffing levels on event against forecast, regularly updating project leads on
    actual labour spend against budget. Post event, analyse timesheet data against
    sales and other metrics to measure the success of people operations strategies.
    Produce ‘Ad Hoc’ MI Reports when requested.

QUALIFICATIONS & EXPERIENCE



 



  • CIPD Level 3 or equivalent qualification is desired
    but not essential.
  • Experience working within HR or People Operations,
    preferably with an understanding of the hospitality industry and able to work
    within a similar fast paced environment.
  • Understanding of Project Management methodologies with
    demonstrable planning skills and experience working to tight deadlines.
  • Strong knowledge of recruitment activities and best
    practices, as well as employment law compliance throughout the recruitment and
    onboarding process.
  • Computer literate with particular proficiency with
    Microsoft Office:
  • Word
  • Excel
  • PowerPoint
  • Sharepoint
Knowledge of scheduling software and confident
utilising intuitive cloud-based software (E.g. HumanForce, Harri, Fourth, MAPAL
1)



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