Head of People Operations

3 months ago

Bicester, United Kingdom Absolute Taste - Events Full time

**Description**

**Head of People Operations - Silverstone & LTA Events**

AT is an innovative business of culinary and customer service providers, delivering inspirational food and experiences. The objective is to redefine the customer experience and take it to completely new levels.

Continually pushing the boundaries and committed to being best in field, AT is going form strength to strength. This is a fantastic opportunity to join a business that is truly going places.

**The role**

The primary objective of this role is to plan, facilitate, implement, and execute a people plan that covers the recruitment, training & development of a salaried/ casual workforce that meets the requirements for both the British Grand Prix & all LTA events, delivering a premium guest, spectator, supporter experience, alongside ensuring operational quality and excellence is maintained.

Additionally, you will oversee all requirements relating to travel, accommodation and accreditation / visas for the event.
- Develop detailed project plans to guide clients, staff members and project teams and revise based on changing needs and requirements
- Monitor project performance to ensure timely delivery
- Compile and submit project status reports to clients, management, and other stakeholders
- Working effectively with relevant stakeholders for efficient project implementation
- Develop excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders
- Implement any necessary changes throughout the process
- Develop and implement action plans to enable proper time, resource, and process management
- Close out projects - this includes evaluating successes and challenges to enhance learnings for the next project.

You will lead and develop a team of casual reports, and through this team will manage up to 1000 temporary employees on event days.

You will be supported in this role by both the senior management team within AT & F3, along with their entire People Ops team and by HoD’s from various departments within AT including HR, Finance, Events Ops, Culinary, Logistics and Procurement

You will manage a high number of third-party relationships and partnerships.

Innovation is key to success in this role, and as such you will continually enhance both product and service.

You will have full financial accountability for the recruitment, training, development, travel, accommodation & accreditation elements of each event budget. Directly responsible for both the creation of the budget and the maintaining/ updating of this throughout preplanning stages, whilst on event and during the close down reconciliation stage of the event.

The implementation of robust procedures and controls will ensure consistency across all parts of the operation and will deliver strong profitability.

You will ensure full adherence to Health and Safety and Food Safety legislation.

**The person**
- Will have a minimum of 3-5 years' experience in a fast paced, high volume catering environment such as stadia, arena, or greenfield site events.
- Will have worked in a similarly complex structure and will have successfully built and managed great internal and external relationships and partnerships.
- Project Management experience will be vital to success in this role, and you will demonstrate great planning skills and the ability to work to tight deadlines.
- Will have the discipline and flexibility to produce excellent standards of individual work, and to be a strong and impactful team player.
- Will be an inspirational leader, with a successful track record of building high performing, engaged teams. You'll have a robust people plan and be dedicated to ensuring that your team are trained, prepared, and capable of being the best they can be.
- Will be able to demonstrate Strong leadership, motivational and mediation skills, and the ability to take initiative without guidance
- Excellent understanding in the creation of digital project plan/s, including external content.
- Excellent analytical and problem-solving skills
- Will be commercially astute and will translate your desire to achieve results into a compelling vision to which your people are aligned.
- Willingness to work flexibly, including outside of normal working hours is essential as this is not a Monday - Friday operation.
- This job description is intended to illustrate the main duties and responsibilities of this job. It is not intended to be exhaustive and you are advised that the duties and responsibilities may change from time to time._

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