Transmission Network Coodinator
2 months ago
Currently looking to expand our Network Coordinator team, (on a 12 months FTC) ideally seeking someone who has come from a technical administrative position who will be the point of contact for internal and external customers, keeping them up to date of current faults effecting the TV and Radio transmission for Arqiva.
Location: Emley Moor, Huddersfield
The role is a 12-hour shift based covering 24/7, 365 from 7.30am – 7:30pm (day and night shift) based in the Control room at Emley Moor.
Total Package
Up to £25K base salary 20% shift allowance 12 months FTC 5% pension contribution Private Medical 25 days annual leave Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insuranceMust Haves
Good IT skills with the full Microsoft Suite Excellent Time management skills Good experience prioritisation of tasks Previous experience of dealing with internal or external customers.Key Responsibilities:
Provide 1st line support and guidance for the relevant ITIL processes Log all issues and requests through service management tools, ensuring customer requirements are clearly stated Interface with external customers, internal resolver groups, internal support functions and 3rd party suppliers to carry out effective communication and speedy resolution for incidents and requests The role is likely to align to some / all of the following key service management processes: Incident Management, Change Management, Configuration Management, Problem Management, Knowledge Management, Major Incident Management, and Access Management to complement an End to End Service Management offering Undertake Business Process Testing and production of working instructions for new service. The role will involve working a shift pattern - more will be explained at interview. Radio or TV technical background or other transmission systems.
Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast and the UK’s leading Smart utilities platform . This means we have a strong heritage and foundation for future growth for you to grow your career with us.
Our journey is to transition global media distribution to cloud solutions , where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors . We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us.
Your wellbeing …. Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.
Our focus for 2024 is to Win, Grow, Go Faster – find out more, contact us and apply
Inclusive Arqiva ….Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks
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