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Broadcast Operations Team Supervisor

3 months ago

Huddersfield, Kirklees, United Kingdom Arqiva Full time

Team Leader – Transmission 23500

This position is accountable for overseeing the daily operations of the Digital Terrestrial Television (DTT) and Radio Broadcasting terrestrial networks. Responsibilities include managing incidents, implementing change management strategies, and facilitating customer communications while directly supervising a team of Network Operators and Coordinators.

Location : Full-time on-site role.

Total Compensation Package includes:

  • Salary: Up to 55k
  • 20% shift allowance
  • 10% performance bonus
  • 5% pension contribution
  • Private Medical Coverage
  • 25 days of annual leave
  • Life insurance coverage
  • Access to a comprehensive suite of flexible benefits, including discounts on major brands, wellness programs, employee assistance initiatives, gym memberships, and options to buy and sell annual leave, along with travel and dental insurance

Key Responsibilities:

  • Ensure that team resources are adequately allocated to meet customer Service Level Agreements. Provide both technical and operational guidance to support projects and routine activities. Responsible for both direct and indirect management of team members.
  • Maintain accurate records, documentation, and reporting of actions taken, ensuring they are shared with relevant stakeholders.
  • Ensure that testing and measurement activities are conducted within the team to meet regulatory, industry, and customer standards.
  • Develop work instructions and other training materials to support service delivery, operational efficiency, and technical execution.
  • Drive continuous improvement initiatives in operational performance, policies, processes, and procedures.
  • Manage staffing schedules effectively to ensure adequate coverage, including monitoring and approving staff leave and overtime as necessary. Participate in Change Advisory Board meetings as required.
  • Review and provide feedback on all changes impacting terrestrial broadcast services.
  • Act in the capacity of Broadcast Operations Manager as needed, including attending both internal and external customer meetings.
  • Foster a strong Safety, Health, and Environment culture to ensure a safe and healthy workplace.

Required Qualifications:

  • Demonstrated management experience in an operational team or a similar leadership role.
  • Background in broadcast or transmission operations.

Why Choose Arqiva? We are recognized as the leading provider in UK TV and radio broadcasting and the foremost Smart utilities platform in the UK. This positions us with a robust foundation for future growth, offering you the opportunity to advance your career with us.

Our vision is to transition global media distribution to cloud-based solutions, aiming to double our revenue while continuing to innovate scalable solutions for emerging connectivity sectors. We provide opportunities for learning and development in new technology applications and products.

Commitment to Wellbeing: Our mission is to empower our employees to be the best versions of themselves at work while maintaining a fulfilling life outside of work.

Our Focus for the Future: We are dedicated to our goals of Winning, Growing, and Accelerating – learn more about our initiatives and opportunities.

Embracing Diversity at Arqiva: Our networks include Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans, and Inspiring Women – contribute to our vibrant community.

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