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Home Ownership Coordinator

2 months ago

Park Street, United Kingdom The Hyde Group Full time

Home Ownership Coordinator

London Bridge

Up to £27,000

Hyde is looking to recruit Home Ownership Coordinator.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Home Ownership Coordinator at Hyde, you’ll provide a high quality and comprehensive support service to the Home Ownership Team (HOT) reviewing, allocating and monitoring workload and correspondence from multiple sources.

You’ll also provide a coordinated operational support function across the team, specialising in Homeowner frameworks relating to management, legislative requirements, and financial activities

Duties of a Home Ownership Coordinator:

Primarily responsible for the management of all incoming correspondence to HOT, ensuring all contact is recorded accurately using internal system's and all correspondence is assigned and responded to appropriately in line with any relevant organisational procedures, completion timescales and/or statutory requirementsWork with internal teams to assist with data entry, monitoring Homeowner information, implementing agreed system adjustments as necessary and highlighting any areas of concern to the Home Ownership Management Team (HOMT).Generate HOT’s key performance indicators for the HOMT as and when required, using accurate and relevant data for wider Group reporting.Responsible for HOT Income Management including payment management, banking, and team income reconciliation.Maximise HOT’s income, overseeing and reviewing income management and other financial processes, helping to ensure minimal spend, maximum collection and correct allocations in all instances.Contribute to HOT Management procedure reviews, acting as the support specialist within the team, providing additional support and training to HOT colleagues as required.Work in collaboration with the wider Customer Operations and Digital Services department and other relevant business units across the Group, aiming for efficiency and continuous improvement to HOT’s service provision to enhance the experience of Hyde’s Homeowners.

Experience

To have proven experience as a Home Ownership Co-ordinator or within a Home Ownership department, working with Home Owners – alternatively, as an Office Co-ordinator or a similar role.

Requirements and skills

Knowledge of MS Office softwareExcellent communication and interpersonal skillsOrganised with the ability to prioritise and multi-task Reliable with patience and professionalismKnowledge of office management systems and procedures

We offer a great flexible benefits package, the ability to engage in flexible working, 26 days annual holiday and a 35-hour working week and the opportunity to work for an organisation whose social purpose is to help provide people with a home.