Visitor Engagement Assistant
3 weeks ago
Join the Global Leader in Security Services
Securitas, a global leader in security services, safeguards and protects diverse clients worldwide, including banks, retail chains, leisure venues, and corporate offices. Join our mission to create a sense of security for people everywhere – we are proud to be one of the largest security service organizations globally.
Join our team at our leading international museum and become a visitor engagement assistant with Securitas
Position: Visitor Engagement Assistant
Hours: Casual
⏰ Shift Patterns: Varied
Transport: Access to a vehicle or excellent transport links
Job Opportunity
- To provide a proactive and warm welcome for all visitors at various locations within the museum
- Helping them enjoy and engage with the collection by providing an outstanding level of visitor care tailored to individual needs.
- Responding to visitor inquiries and needs.
- Looking out for the safety of people and the collection
- To respond to face-to-face complaints and feedback, taking prompt and appropriate action to resolve any issues
- To be an ambassador for the Museum, maintaining a smart and professional appearance and providing a proactive and warm welcome for all visitors at various locations within museum.
- To staff the Visitor Engagement points
- To proactively engage with and assist visitors in how best to maximize their enjoyment of the collection by responding to a wide range of inquiries about the collection, buildings, events and activities and type of services available.
- To respond to face-to-face complaints and feedback, taking prompt and appropriate action to resolve any issues.
- Welcome booked school groups, group leaders and families.
Essential Skills
Essential:
- Right to work in the UK and have a five-year check able employment or education history
- Able to get to the Site on-time for your shifts (reasonable commute)
- Excellent customer service
- Computer literate
- Ability to practice our values of Integrity, Helpfulness and Vigilance
- Committed and reliable
DE&I
Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,
- how you join us and develop your career,
- the way we lead our teams
- fair pay and benefits.
To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.
If you want to learn more visit our website.
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