Visitor Experience Supervisor

2 weeks ago

London, United Kingdom Royal Academy of Dramatic Art Full time
Visitor Experience SupervisorSalary: £29,580 per annumHours: Full Time, 37.5 hours per weekContract type: Permanent

The roleWe have an exciting opportunity for a highly motivated individual to take responsibility for our Visitor Experience team at RADA.

The Visitor Experience team are responsible for welcoming all RADA students, staff, audiences, customers and visitors. This includes the daily reception service and student and staff attendance across RADA, as well as theatre front of house and box office for performances and other events.

We are looking to hire an experienced Visitor Experience Supervisor to train our reception team to deliver outstanding customer service. They will need to build on and maintain a strong team across RADA’s multiple buildings.

The teamYou will be line managing the Visitor Experience Assistants and liaising with the Operations & Estates department staff as well as other members of the wider RADA staffing group to ensure that the standard of the work is of the highest and safest quality.

As an Operations Department supervisor, you may be asked to represent RADA externally and should keep abreast of developments within the relevant industry areas.

This role requires a committed, self-motivated person who works well in a team and can supervise diplomatically and confidently. It will require evening and weekend work.

We are very interested in hearing from Black, Asian, and Global Majority candidates as well as candidates who identify as disabled. RADA is embarking on a journey to become an anti-racist institution and is committed to supporting candidates in their positions, ensuring that the workplace is safe and inclusive for all. If you require any support to be able to take part in the interview process, please let us know when you apply and we will ensure our interview process is accessible for you.

About usFounded in 1904, RADA has an unparalleled record of success in training some of the world’s most renowned actors and technical specialists. Ours is an impressive history on which we are building an innovative future. RADA training is not only informed by the industry but also produces graduates who take their place at the vanguard of their profession working at the cutting edge of the dramatic arts. We have an ambitious strategy to encourage students from all circumstances and backgrounds to come to RADA.

We aim to be fair and equitable and enable dialogue in a world of rapidly changing demographics and evolving definitions of identity. Through our approach to teaching, learning and wider social engagement we foreground equitable and sustainable practice in a way that sets high standards and feeds expectations for fair and considerate behaviour both in RADA and beyond. Our access and participation programme aims to remove any barriers that students from underrepresented groups may encounter so they are able to access and succeed on our courses, and progress into the industry.

This is an exciting time to join us. We are developing a new vision and strategy for RADA, building on its existing successes to redefine training in the dramatic arts for the 21st century, focusing on key themes of training and student experience, growth, industry, and international dialogue and engagement.

In addition to our aims for our vocational training, we are working from our foundational strengths to grow our income streams through life-changing work, aligned with our core pedagogy and ethos. We aim to co-create with industry and other stakeholders to build on our reputation as a centre of excellence and innovation in our field.

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