Community Gateway Administration Supervisor

4 days ago

AshtonunderLyne, United Kingdom Tameside and Glossop Integrated Care NHS Foundation Trust Full time

Job summary

Community Gateway Administration Supervisor

Band 3

hours - Permanent

Across Tameside and Glossop we have worked towards integrating our services through the Care Together programme. The establishment of a community Health and Social Care Single Point of Contact is a key component of this programme. We are currently looking for an enthusiastic individual to join the Community Administration Gateway Service. The Gateway provides administration support to the District Nursing Neighbourhood teams, the Integrated Urgent Care Team and the Adult Social Care Neighbourhood teams throughout Tameside and Glossop.

The Gateway creates a more streamlined and efficient service which improves service quality, provides a consistent response to all referrers and reduces the need for multiple assessments across community teams. The integrated service also ensures that new and existing users of our services have access to urgent and non-urgent offers that enable people to remain in the community or to return home as soon as possible from necessary hospital admissions.

This role will be responsible for Community Gateway staff management and development. They will also be the first point of contact for service users making an initial enquiry in to the Community Gateway regarding health and/or social care matters.

Main duties of the job

To have line management responsibility for Gateway support the Gateway Officers in ensuring all operational processes are adhered to in accordance with Gateway policies, agreed algorithms and standard operating provide advice, guidance and support to the Gateway Officers on day to day issues that may arise within the service.

Provide day to day coordination of staff including allocation of deal directly with routine queries as a "first point of contact" for members of the public and agencies within community health and social provide appropriate information and advice to members of the public and other agencies in order to help resolve their receive queries through email, referral systems and by be able to determine where a situation may need emergency, urgent or non-urgent intervention, and to refer this on to the relevant team as complete any necessary information or documentation on EMIS and/or Liquid Logic to allow for referrals to be on set eligibility criteria and using agreed algorithms, decide whether a referral should be forwarded to Social Care or Health services, or another appropriate agency.Undertake booking of new, follow up and cancellation of treatment room appointments via EMIS PAS have knowledge of and be able to train staff in the systems and processes that are relevant to the job role.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

Safety Care Respect Communication Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job description

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

English and Maths, GCSE, CSE, level 2 or A-C or above IT Skills in Microsoft, Word and Excel NVQ Qualification Level 2 or 3 in Business & Administration/Customer Care/Team Leading or equivalent

Desirable

Car Driver/ ability to travel.

Knowledge

Essential

Knowledge of Patient Administration Systems (PAS) Knowledge of the Microsoft Packages General Office duties

Experience

Essential

Have knowledge of a range of administration procedures Reception duties - answering the phone Customer Service skills Previous experience working with the general public Previous Line Management/Supervisory experience Mentoring experience

Desirable

Previous experience of dealing with people with a range of disabilities and vulnerable people within the community

Skills & Abilities

Essential

Typing/IT skills Ability to deal sensitively and compassionately with a range of people Excellent telephony skills Flexibility to cope with changing needs of the job Eager to learn new skills Good communication skills Good organisational skills Ability to work alone and make judgements

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