Maternity Ward Clerk

6 months ago

Luton, United Kingdom Oxleas NHS Foundation Trust Full time

Job overview

Are you interested in working for Luton Sexual Health? We are based in the office block above The Mall in the centre of Luton. We are looking for an excellent communicator, who is non judgement and able to liaise with all levels, with people of all genders and sexualities and from a diverse background of ethnicity, religion and culture. We provide full sexual health, contraception and HIV services to our clients in a busy clinic. We are looking for the right candidate to join our team as bank staff initially on a part time basis. There are opportunities for permanent work with us and there are also opportunities to work full time. But for at least 15 hours per week.

Main duties of the job

Provide high quality customer service to clients accessing sexual health, contraception and HIV services at Luton Sexual Health via telephone and walk in. Provide a welcoming and efficient first point of contact to the public and to our partners. Co-ordonate and facilitate the smooth running of the clinic. IT skills are needed to use the electronic patient record system to register clients, book appointments and manage the clinic. You will also provide administrative duties including scanning, data input, client text messages, condom card postal scheme and regular, accurate data collation, entry and presentation of a range of activity sets.

Working for our organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

Detailed job description and main responsibilities

Front of House

Provide a warm. welcoming first point of contact to all clients, general public and professionals who visit/contact LSH. Manage a broad range of enquiries with professionalism, proactive and problem solving approach. Remain calm and polite under pressure. Manage instances of client dissatisfaction with respect/politeness. Signpost when needed.

Clinic Diary Co-ordination and EPR

Register new clients, enter full demographic details to create client record, update EPR system. Make, amend and cancel a range of appointment types. Prepare labels for clinic. Book interpreters when needed.

Co-ordination of clinic lists and client flow

Co-ordinate and manage changes when needed. Monitor capacity throughout the day, highlight any significant capacity/demand pressure. Check reception area to ensure all clients are being dealt with in a timely manner, alert seniors when issues with clinic timings.

Safeguarding and vulnerable clients

Observe and assess clients for signs of sexual exploitation or safeguarding concerns and escalate when needed following set protocols. Understand challenges faced by specific client groups and met their particular needs. Provide non judgemental care to people living with HIV, commercial sex workers, people who are LGBTQIA+ and transgender or non-binary and young people under 16.

Clinic Reception and Waiting areas responsibilities 

Keep reception area clean and tidy, ensure phone is answered and clients are greeted in a polite, professional and timely manner.

Administration 

Data input, scanning, sending texts to clients, photocopying, laminating, manage the condom card postal scheme. Manage courier samples. Monitor, order and maintain office supplies.

Professional 

Attend mandatory training and demonstrate a committed approach to role and responsibilites.

Person specification

Qualifications

Essential criteria

NVQ Level 3 or equivalent experience in Customer care or 5 GCSEs or above

Experience

Essential criteria

Working with the public Proficient in the use of microsoft word, excel and outlook

Desirable criteria

Experience of using trust electronic patient record systems

Knowledge

Essential criteria

Knowledge of LSH service Understanding of why confidentiality is important in sexual health Understanding of and ability to demonstrate non discriminatory behaviours

Communication Skills

Essential criteria

Excellent verbal, non verbal and written communication skills Ability to adapt interactions to communicate effectively with a diverse range of individuals/client groups using empathy and sensitivity

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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