Clinical Operations Supervisor

4 weeks ago


Luton, Luton, United Kingdom Oxleas NHS Foundation Trust Full time

Job Overview

This role involves supervising the Clinic and Main Reception Teams, ensuring all processes are carried out efficiently and effectively. The successful candidate will have the drive and determination to ensure the administration service flows smoothly, be able to provide suggestions and solutions, and ensure the service delivery is maintained to a high standard.

Main Duties of the Job

  • Supervise and support the Clinic and Main Reception team, ensuring all processes are carried out efficiently and effectively.
  • Participate in departmental HR tasks such as recruitment, selection, training, performance management, and workforce rotas.
  • Be the first point of contact for reception administration issues and work closely with the Outpatient/Ward Clerk Admin Lead and Management team to ensure a mutual understanding of all operational issues.

Working for Our Organisation

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.

You will be joining a friendly, high-performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region, you will have access to a programme of high-quality training and development to help you grow your career.

We have state-of-the-art facilities placing us at the heart of cutting-edge healthcare. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Detailed Job Description and Main Responsibilities

To oversee the smooth operational running of the Clinic and Main Reception team, ensuring key performance indicators are delivered.

To oversee the quality of administration data input into the Trust's Patient Administration System (PAS) and any other relevant system.

To be the point of contact for all data errors made, investigating and providing an action plan for persistent errors with the support of the Admin lead and management team.

To liaise with clinic nursing team and other relevant Trust staff to deal with any issues and queries relating to outpatient administration, ensuring timely resolution of issues raised and upwardly reporting these to Outpatient/Ward Clerk Admin Lead and Management team.

To act as an administrator to the Trust's appointment reminder service, updating service requirements, delivering training, and carrying out monthly data validation audits.

To attend meetings as representatives for the Outpatient/Ward Clerk Administration Team as delegated and to participate in internal team meetings.

To carry out data validation tasks and audits as requested.

To participate in the daily Situation Report (SitRep) meeting, to escalate any service shortcomings or failures. This may include cross-cover amongst teams or appropriate use of available bank staff.

Any other duties within the Outpatient/Ward Clerk administrative function commensurate with the grade, to cover sickness, annual leave, or other workforce issues.

To maintain stock levels of stationery and uniforms within the Outpatient/Ward Clerk office and reception/ward areas.

To ensure that office equipment is maintained and operated correctly and safely. To maintain filing systems where appropriate in the reception areas.

Process extra hours and bank time sheets.


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