eCommerce & Digital Manager

1 week ago


London, UK, United Kingdom Sphere Digital Recruitment Group Full time

eCommerce & Digital Manager

London (3 days office)

£65,000


Please note, you will only be considered if you have experience with Shopify and Klaviyo.


About the role:

  • Oversee the full customer journey to ensure a seamless and consistent experience across all digital touchpoints.
  • Drive the eCommerce trading strategy ensuring it is aligned with business goals.
  • Manage the daily operations of the eCommerce platform, ensuring a seamless user experience and updates are in line with trading plans.
  • Lead and implement end-to-end reporting across all trading metrics, covering all markets and feeding into relevant teams.
  • Lead initiatives to attract and convert new customers through targeted CRM campaigns.
  • Create and maintain a CRM campaign calendar that strikes the right balance between promotional, educational, and product-centric messaging.
  • Manage day-to-day website operations, ensuring accurate product information, compelling promotions, and a frictionless user experience to maximise conversion rates.
  • Support omnichannel initiatives, including in-store promotions, drive-to-store campaigns, and event collaborations, to create a unified customer experience.


About you

  • Several years experience in eCommerce and CRM management.
  • Strong familiarity with paid advertising channels.
  • Solid knowledge of SEO best practices.
  • Exceptional analytical skills to interpret complex data, identify trends, and drive data-backed decision-making.
  • Proven ability to manage multiple projects simultaneously while maintaining a high level of quality and attention to detail.
  • Excellent communication and interpersonal skills, with a collaborative approach to team leadership and stakeholder management.
  • Strong presentation skills with the ability to convey ideas confidently to senior leadership and cross-functional teams.

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