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Learning and Development Manager

3 months ago

Glasgow City Scotland, Scotland, United Kingdom MML Leisure Full time

Position: Learning and Development Manager

Industry: Hospitality

Location: Glasgow City Centre

Employment Type: Full-Time

Reports To: Operations Manager


Company Overview:


We are a leading hospitality group operating four distinct venues in Glasgow City Centre. Each venue offers unique experiences, with one providing a dining experience and two others sharing the same concept at different locations. Our commitment to excellence and innovation sets us apart, and we are looking for a dedicated Learning and Development Manager to help elevate our team's performance and ensure our guests receive the highest quality service.


Position Overview:


The Learning and Development Manager will be responsible for designing, implementing, and overseeing training programs for approximately 300 employees across our four venues. This role requires a deep understanding of the hospitality industry, particularly in dining, and will involve close collaboration with venue management and head office staff to identify training needs and develop effective learning solutions.


Key Responsibilities:


•⁠ ⁠Training Program Development: Design and develop comprehensive training programs tailored to the needs of each venue, ensuring consistency in service quality and operational efficiency.

•⁠ ⁠Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars for staff at all levels, focusing on customer service, operational procedures, and compliance with industry standards.

•⁠ ⁠Performance Assessment: Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making adjustments as necessary to improve outcomes.

•⁠ ⁠Collaboration: Work closely with venue managers and head office staff to identify training needs, develop tailored solutions, and ensure alignment with overall business goals.

•⁠ ⁠Mentorship and Coaching: Provide ongoing support and mentorship to staff, fostering a culture of continuous learning and development.

•⁠ ⁠Compliance and Standards: Ensure all training programs comply with relevant health, safety, and industry regulations, and uphold the company’s standards of excellence.

•⁠ ⁠Resource Management: Manage training budgets, resources, and materials effectively to maximize impact and efficiency.

•⁠ ⁠Innovation: Stay abreast of the latest trends and best practices in hospitality training and development, incorporating innovative approaches to enhance learning experiences.


Qualifications:


•⁠ ⁠Experience: Experience in a learning and development role within the hospitality industry, with significant experience in dining environments.


•⁠ ⁠Skills:

- Strong understanding of hospitality operations and dining services.

- Excellent communication and presentation skills.

- Proven ability to design and implement effective training programs.

- Strong organizational and project management skills.

- Ability to work collaboratively with diverse teams.

- Proficiency in using training software and e-learning platforms.

- Strong analytical skills to assess training effectiveness.


Personal Attributes:


•⁠ ⁠Passionate about hospitality and dedicated to fostering a culture of excellence.

•⁠ ⁠Adaptable and innovative, with a proactive approach to problem-solving.

•⁠ ⁠Empathetic and supportive, with strong interpersonal skills.

•⁠ ⁠Detail-oriented and committed to maintaining high standards.


Benefits:


•⁠ ⁠Competitive salary and performance-based incentives.

•⁠ ⁠Comprehensive health and wellness benefit.

•⁠ ⁠Opportunities for professional development and career advancement.